"Cynically negative" community cause of communication breakdown

[styil]

In a recent Blizzard post, Ornyx insists that it is the "cynically negative" community at fault for the communication breakdown between Blizzard and the community:
https://us.battle.net/forums/en/wow/...age=6#post-116
He fails to see "any reason why it would be in our best interest to actively engage with" this part of the community.

My response is simply this: if a community manager does not wish to manage and participate with the community then they should immediately resign and find someone who is willing to try. If that is how they really feel, we will continue stuck in this limbo state indefinitely as long as they're around.

It is not helpful in the slightest when one side has clearly given up attempting to manage the community as a community manager. There is nothing more frustrating than employees who stick around when they have clearly given up and burnt out. Be the change they want us to be.

[Caolela]

Apparently, Ornyx has grown used to yes men and Blizz boot-lickers being around him. Blizz shits on the game and a lot of people aren't happy with it (as evidenced by killing 70%+ of the PvP community as just one example). People express to CMs like Ornyx their dissatisfaction and annoyance, and he labels them "cynically negative" or some other ridiculous epithet instead of facing facts that the game has been steadily and slowly turned to RNG-shit-for-profit hamster wheel grinding.

WoW used to be a MMORPG. Ornyx and his ilk can't handle when someone tells them the emperor has no clothes. They want only happy! joy! talk or nothing at all.

It doesn't work that way.

[TheramoreIsTheBomb]

If you distance yourself from your customers you end up with Warlords of Draenor. If you listen to them you end up with MoP and Legions. You better listen to the people putting money in your pocket.

[Spazlord]

The community is a bunch of immature, vitriolic idiots. They have nothing constructive to say. If they want communication they should get themselves civilised. As it stands they don’t deserve anything at all, except maybe the back of hand.

Go read the first page of threads in general wow forums and tell me that any self respecting adult would engage with that load of drivel.

[Goldielocks]

The official forums have always been like this. It's been a vat of cancer ever since its inception. Sounds like Ornyx is just tired of it.

[Nikkaszal]

If you distance yourself from your customers you end up with Warlords of Draenor. If you listen to them you end up with MoP and Legions. You better listen to the people putting money in your pocket.

The irony here is that aaaaaaall the way through MoP, it was being absolutely shat on by the community for its "cutesy, Kung Fu Panda" vibe. Never-ending vitriol. Now people are saying it was one of the greats.

Same thing with WotLK - during the expac itself, everyone was shouting at the top of their voice how it was "lazy and easy, dumbed down, incomplete" yadda yadda... and then several years on you keep seeing WotLK at the tops of a lot of "best expac" lists.

The point is, people whine and cry and bitch and complain and throw tantrums all the time, ad nauseum, about everything. You can't throw a rock without hitting a "THIS GAME IS DEAD NOW" rant, and its been this way basically since the game was released. Everyone wants to have a cry about something, and it never stops.

People say "Blizzard should listen to the players". Sure. Which players should they listen to? There are millions of people with millions of different opinions. Every so often someone makes a statement saying "all of us want X from the game" which is absolutely fucking ludicrous, because it competes with statements simultaneously saying "all of us want Y from the game" and "we want to see more of Z".

People are, generally, just happy to complain, and everyone's opinion is different to everyone else's.

Do you actually think this company, one of THE most successful game companies of all time, sits down and says "You know what we should do with our most popular product, our flagship and biggest earner, one that we as its developers are passionate about? LOL LETS MAKE IT SHIT, JUST FOR A LAUGH".

[TheramoreIsTheBomb]

The official forums have always been like this. It's been a vat of cancer ever since its inception. Sounds like Ornyx is just tired of it.

When applying for a job you should always know what you're signing up for.

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The irony here is that aaaaaaall the way through MoP, it was being absolutely shat on by the community for its "cutesy, Kung Fu Panda" vibe. Never-ending vitriol. Now people are saying it was one of the greats.

Same thing with WotLK - during the expac itself, everyone was shouting at the top of their voice how it was "lazy and easy, dumbed down, incomplete" yadda yadda... and then several years on you keep seeing WotLK at the tops of a lot of "best expac" lists.

The point is, people whine and cry and bitch and complain and throw tantrums all the time, ad nauseum, about everything. You can't throw a rock without hitting a "THIS GAME IS DEAD NOW" rant, and its been this way basically since the game was released. Everyone wants to have a cry about something, and it never stops.

People say "Blizzard should listen to the players". Sure. Which players should they listen to? There are millions of people with millions of different opinions. Every so often someone makes a statement saying "all of us want X from the game" which is absolutely fucking ludicrous, because it competes with statements simultaneously saying "all of us want Y from the game" and "we want to see more of Z".

People are, generally, just happy to complain, and everyone's opinion is different to everyone else's.

Only man children and 12 year olds were talking shit about the Pandaren theme. The main complaint during MoP were dailies locking gear behind them to be able to raid. Once 5.2 was released this wasn't an issue anymore and people -barely- complained about MoP. If they did it was about the classes underpreforming or OP.

[Caolela]

The community is a bunch of immature, vitriolic idiots. They have nothing constructive to say. If they want communication they should get themselves civilised. As it stands they don’t deserve anything at all, except maybe the back of hand.

You can go post your heart out on Blizz PTR forums. They don't listen and rarely if ever reply to anything for months on end. This is well known by the community.

Certainly Blizz does nothing about the myriad complaints every xpac and the warnings given by players (and well-thought out suggestions) - all of which go unheeded in Blizzard's arrogance. All they want players in the PTR for is bug testing that Blizz should be paying for itself.

It's no wonder people say 'fuck you' to these asshats.

[TheramoreIsTheBomb]

The community is a bunch of immature, vitriolic idiots. They have nothing constructive to say. If they want communication they should get themselves civilised. As it stands they don’t deserve anything at all, except maybe the back of hand.

Go read the first page of threads in general wow forums and tell me that any self respecting adult would engage with that load of drivel.

All of America is like this. It's not just on the Internet.

[Utigarde]

I have to say, cynically negative is the best way to describe MMO Champion and General Discussion forums.

Blizz listens to feedback plenty. They don't listen to whining and shittalking.

[Goldielocks]

You can go post your heart out on Blizz PTR forums. They don't listen and rarely if ever reply to anything for months on end. This is well known by the community.

Certainly Blizz does nothing about the myriad complaints every xpac and the warnings given by players (and well-thought out suggestions) - all of which go unheeded in Blizzard's arrogance. All they want players in the PTR for is bug testing that Blizz should be paying for itself.

It's no wonder people say 'fuck you' to these asshats.

It's insanity to imply that more than a fraction of the forum posts are constructive enough for Blizzard to use. The vast majority is nothing more than idiotic vitriol.

[Mirishka]

The irony here is that aaaaaaall the way through MoP, it was being absolutely shat on by the community for its "cutesy, Kung Fu Panda" vibe. Never-ending vitriol. Now people are saying it was one of the greats.

Same thing with WotLK - during the expac itself, everyone was shouting at the top of their voice how it was "lazy and easy, dumbed down, incomplete" yadda yadda... and then several years on you keep seeing WotLK at the tops of a lot of "best expac" lists.

The point is, people whine and cry and bitch and complain and throw tantrums all the time, ad nauseum, about everything. You can't throw a rock without hitting a "THIS GAME IS DEAD NOW" rant, and its been this way basically since the game was released. Everyone wants to have a cry about something, and it never stops.

People say "Blizzard should listen to the players". Sure. Which players should they listen to? There are millions of people with millions of different opinions. Every so often someone makes a statement saying "all of us want X from the game" which is absolutely fucking ludicrous, because it competes with statements simultaneously saying "all of us want Y from the game" and "we want to see more of Z".

People are, generally, just happy to complain, and everyone's opinion is different to everyone else's.

Do you actually think this company, one of THE most successful game companies of all time, sits down and says "You know what we should do with our most popular product, our flagship and biggest earner, one that we as its developers are passionate about? LOL LETS MAKE IT SHIT, JUST FOR A LAUGH".

---snip---

[TheramoreIsTheBomb]

Blizz customer support is terrible. I don't know what happened to it. The silence feature was one of the worst features to be implemented into the game.

[Magnagarde]

He should be replaced then because he is a simple middle-man between Blizzard and the customers.

When Blizzard does something the way the community wouldn't want it to be done or when said middle-men do the same, then it is obvious the community will respond and be vocal about it, especially a community as large as WoW's. If they are unable to handle this, then it is time for some changes because this mentality is not the way to go, especially not in the modern era of gaming.

[Archmage Xaxxas]

This forum thread shall root out all who Blizzard are referencing, because they'll pipe up and defend the undeniable.

That's fun.

[Self Inflicted Wounds]

OP, people like you are whats wrong with society. Its that "customer is always right" bullshit mentality. It comes to a point that, the WoW has been so abusive that no, its not the fault of the CM's anymore. Maybe the community should act better and people would want to discuss with them.

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If you distance yourself from your customers you end up with Warlords of Draenor. If you listen to them you end up with MoP and Legions. You better listen to the people putting money in your pocket.

Your threads are continually spammy and bizarre, excuse me for not valuing your opinion on the matter.

[Caolela]

It's insanity to imply that more than a fraction of the forum posts are constructive enough for Blizzard to use. The vast majority is nothing more than idiotic vitriol.

Bullshit.

I've seen hundreds of threads over the years that were helpful/constructive, but Blizz is hellbent on their own profit agenda. The job of paid liars like Ion, Lore, and Ornyx is PR spin to convince people that their next "vision" for the game is going to be so great, when it's just the next milking of their customers and more lies peddled in the interest of profit. That's ALL they care about, no matter what else they ever claim. Reality hits as soon as the xpacs hit the shelves.

[Self Inflicted Wounds]

Blizz customer support is terrible. I don't know what happened to it. The silence feature was one of the worst features to be implemented into the game.

Uhh sorry, but their customer support has always been pretty good to me. I'm sure you were "unfairly banned" at some point and hate them for it.

[rogueMatthias]

The community is a bunch of immature, vitriolic idiots. They have nothing constructive to say. If they want communication they should get themselves civilised. As it stands they don’t deserve anything at all....

How dare you say I don't deserve anything! I've been playing this game for years, I deserve a GODDAMN ZANDALARI PALADIN!

[TheramoreIsTheBomb]

OP, people like you are whats wrong with society. Its that "customer is always right" bullshit mentality. It comes to a point that, the WoW has been so abusive that no, its not the fault of the CM's anymore. Maybe the community should act better and people would want to discuss with them.

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Your threads are continually spammy and bizarre, excuse me for not valuing your opinion on the matter.

You're valuing them enough to read every last one of them.