Hey guys, just wanted to share this conversation I have had with 4 GM's over the last 4-5 days. I would love to hear your point of view on the situation, and maybe get some ideas on how to approach them, because apparently none of them are understanding me.
Here's a quick summary of what's going on;
I did a +7 Temple
I character transferred to another server (Same race, name etc)
My Mythic+ progress wasn't visible in game, so I took to the GM ticket system to find out more.
And here's the conversation between me and the GMs, snipped out the boring "Hi im GM Fantabulouse from the time weaving dimension of fun and glitter" stuff for you, but otherwise, it's unchanged;
(Me) I just bought a character transfer from Argent Dawn to Ravenholdt, and my Mythic+ progression for this week has disappeared. I worked really hard to get a difficult +7 Temple of Sethralis done, and really look forward to getting a +7 cache at the end of the week, should I be worried about not getting anything by wednesday?
I am really busy and doubt I can get time to do another +7 done this week, so I would really appreciate if this is fixed(GM#1) thank you for contacting us. I hope you are having a good day
According to the following blue posts, mythic + progression is not affected by character services:
https://us.battle.net/forums/en/wow/...3568172#post-5
Since that was the case in Legion, I don't thinkg it changed in BfA. You should received your +7 weekly reward on Wednesday.(Me)]As I look at the Mythic+ Interface (When I press "i", and go under Mythics) it doesn't show my progression from before I transferred. So as far as I can see now, the best mythic+ I have done is a +2.
What I gathered from your response, is that my character progression in Mythic+ this week will carry over. What is the issue then, is it the UI showing false data, or what?(GM#2) You are indeed correct, this is not working as intended.
Your progress should be transferred but it appears at the moment that is not working as intended.
The developers are looking into it and we hope it will be fixed soon.
For now, the best thing to do is keep going and submit a Bug Report in-game. You can do that via the same window as where you open a GM Ticket from. The difference is that your report will go directly to the team that deals with bugs and game changes (Game Masters are not involved with that at all) and it will gather more details about your character and location as well. It may not seem much but for our Development Team that is vital info when investigating possible bugs in-game.(Me) What does this mean for me? Will I receive the +7 chest, which I have earned this week, come Wednesday? Even though it doesn't show up on the In Game Interface?
I would feel seriously cheated if I log on Wednesday, and don't have the gear I have earned in-game, because of a bug. Especially since I have personally spent my own money, in order to lose progress and items in game?
And if this is an unintended bug, what can/will you guys at Blizzard do, to remedy the situation? Can you trigger the progress manually and make sure I get the end-of-week rewards that way?
I'll report the bug, of course. I like to help out where ever I can. Although I still feel worried that I haven't gotten a clear answer, whether or not my characters progress is viable? Or if my progress has just been thrown out of the window for the low price of £19.99. As I said in an earlier ticket, I do not have the time to climb to another +7 this week, and would never have transferred before wednesday, had it been clear that I would have lost this progression.So at this point I feel pretty good, Wednesday's around the corner and it looks like my progress last week is still saved to my character. But when I log on, I get a Mythic+3 item in my chest, together with a +6 key. So the game realizes I did a +6 at least, but still rewards me with +3 loot. It continues.(GM#3)I'm sorry I couldn't get to you before, but as you can imagine we are pretty busy with the launch of BfA. I hope next time we can have some chat! ^^
I've done a bit more of research on your case, and what I've found is really interesting. In fact, I bring you good news! ^^
I completely understand your confusion and that you're worry about this, but this time there is nothing to be afraid of
Basically, there won't be any information on your mythic + interface, that doesn't transfer with your character, but you can rest assure it's just a display issue and doesn't affect the keystone, nor the loot.
Actually, if you decide to go now for another run you'll see the proper level. Also, tomorrow, once the chest is up you should get the proper loot out of it, so nothing to be worry about! ^^
Basically, we've cases like this before, but it's all due to a display issue after the transfer. Everything else is good and you'll get the reward you deserved! That being said, if there is anything else you need just let us know
- - - Updated - - -
cont.
(Me)To quote the last GM I spoke with;
"Basically, there won't be any information on your mythic + interface, that doesn't transfer with your character, but you can rest assure it's just a display issue and doesn't affect the keystone, nor the loot.
Actually, if you decide to go now for another run you'll see the proper level. Also, tomorrow, once the chest is up you should get the proper loot out of it, so nothing to be worry about! ^^
Basically, we've cases like this before, but it's all due to a display issue after the transfer. Everything else is good and you'll get the reward you deserved!
That being said, if there is anything else you need just let us know "
Now here we are, at tomorrow, and I have received 1050 AP (zzz), a +6 Keystone, but only a Mythic 3 item? What is going on guys? It can't be true, that I spend my money on character services, only to be reassured by you guys that my progress isn't lost, only to see that in actual fact, it is.
I completed a +7 last week, so why am I getting a +3 in my box?
Why have I been told by 2-3 GMs that 'Don't worry you will receive your well earned items' when I clearly didn't
And lastly, how are we going to fix this, so I don't feel completely cheated that I gave Blizzard £20, and all I get in return is losing my progress and items? Really doesn't seem like a fair deal to me, at all!
Sorry about the agitated tone, but I have written 3 times to you guys, gotten 3 polarised answers from GMs, most of which based on "I thinks" and "Maybes" that didn't help me at all and at worst straight up lied to me about the situation. I would for once like to be able to chat with a GM and get this mess sorted out.
Thanks for your time, and your patience.And that's the last message I got from them.. Which let's be honest, is just a straight up lie. I am sure a bunch of you have received items higher than 355, just as my guildmates have. It really wasn't a hard myth to bust in a MMORPG.I'm Game Master (...), Time Wizard Extraordinaire and Entrepreneur!
I hope you are doing well today and I have heard through the echoes of time that you received a 355 item from the weekly chest instead of a higher level to better reflect your progress in the Mythic + challenges you completed last week.
I can understand the reasoning why you would think this item is intended to be higher than the one you got and the good news is that the character service you purchased had nothing to do with this issue
The good news here is that everything has worked as intended because for this first week the items you get from the cache is capped at 355 ^^
Don't worry though next week you will be awarded the appropriate ilvl item for your Mythic+ challenge ^^
So, the item itself doesn't actually really bother me. I'll get by with 1 less item. The fact that I spent £20 on a Character Transfer only to lose loot annoys me. As well as that, that through 4 GM's, I have been told 4 different lies. I was told things were working as intended, bugged, that I have nothing to worry about and now finally that there is a 355 ilvl cap on items this week? What the hell is going on at Blizzard. They really do not seem to give a single F* about this game, their representatives, the 1.000 bugs on release and up till present day.
But anyway, what do you guys think of this? Usually my encounters with GMs have been short and sweet, but this is to me is just terrible. Am I overreacting? In the right or wrong?
So what do you lot think?