Azerite was their safe route, remove everything Legion bought in and put it on Armour linked to a AP grind, cant get anymore safe than that.
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You really dont get the new gatcha Blizzard model do you.
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The plebs dont mind it because it gives the illusion of choice, reality is it doesnt give you anything you didn't already have in Legion and infact gives you even less choice, Legion gave you considerably more choices across the board.