Yes indeed.
Alas, some posters do indeed seem to be fine with spending considerable amounts of time incessantly whining about the game rather than playing it (or simply doing something else).
It's just one of them things. Meanwhile, if a feature isn't hacked and slashed in a panic, it's probably not a disaster in terms of overall player reception (which they've got an entire team on gauging). As much as certain nobodies want to burp the whole "gaem is made for shareholders not players hurr!"-narrative, the fact remains that for this behemoth to continue being profitable, they have to keep players coming back.
People won't come back, in general (certain forum goers are the exception in how they stick around) for a game that they do not enjoy and thus want to spend free time in. Spending fleeting hours of freedom (playing or talking about) on something one doesn't enjoy seems to be masochistic, nothing else. Yet that's the idea one gets from so many MMO-C posters.