I don't think it takes professional training as a PR, to learn how to speak to and address other human beings in a proper manner. Let alone those who supported your project via Patreon over (4?) years. Not to mention these devs spoke out that way PREEMPTIVELY and during their initial announcement of their exclusivity deal, and basically told people to go Epic or go fuck themselves. You should look up and read some of their public discord responses to these same supporters.
Also this whole "help the poor devs" thing is beyond annoying at this point. Whether it's indie or triple A devs, it does not matter, the video game industry is built as MUCH on the developers time and effort in making video games, as it is on the consumer's money in supporting it. Both are dependent on one another. This means our convenience and voice as gamers is at the very least, as important as those devs'.
Now seeing some devs fail and are unable to reach finish lines on their projects, is quite normal in Today's gaming industry. Nowadays there are far too many games being released for any single person to play even HALF of them, and if one, two or a few of these indie devs suddenly close shop and stop creating projects because they're incompetent or couldn't find enough funding then tough shit. That's the nature of business everywhere. There's simply far too many OTHER games and other devs who are successful, well funded, know what they're actually doing, for me to care about the few who require this "help" from us the gamer population, in which this asshole spoke down on and described as "entitled babies" and "toxic gamers". Also made sure he generalized very well in doing do. I genuinely don't give a fuck if he was financially struggling or whatever as a result. Not is it upon gamers to take responsibility in supporting them, nor support Epic's decision in funding them either. They could both fuck right off, permanently.
Again, when he used this "Gamers™" thing, and generalized while directing his several insulting statements, he basically addressed the entire community, and not just his own game's supported/fans. The backlash from EVERYBODY was very well warranted. I don't feel a single drop of empathy for that asshole nor his partner.
I also personally could care less about how much you and a few others here like to "Defend" Epic's BS, anti consumer practices. I will vote with my hard earned money. Yet it's every single one of us so called "Gamers™" right to voice our feedback in any way, shape or form we deem appropriate. We're not getting these games for free, nor are these devs a fucking charity. It's about time they started acting like it.