The airlines employing flight attendants who spoke with TIME, including American Airlines, Delta, United, Southwest and JetBlue, say they have encouraged flight attendants and pilots to stay home if they are feeling ill. “U.S. carriers have closely followed and complied with all health and safety rules, as well as CDC and FAA guidance provided to airlines for passengers and crew, and will continue to do so,” Airlines for America, which represents major U.S. carriers, said in a statement. The challenge for airlines has been compounded by the deepening crisis in their industry, which is projected to lose up to $252 billion in revenue this year.
But for months, the rapid spread of the outbreak, overlapping travel bans and conflicting messages from overwhelmed superiors have left many flight attendants feeling forced to fly in order to keep their jobs.
According to flight crews from several major airlines, the only way to be taken off their scheduled flights is to provide a doctor’s note or a COVID-19 positive test result. Several described having to staff flights even while waiting to get their test results back. Those who chose to take unpaid leave in order not to endanger others often risked being penalized by having points against them on their record, several flight attendants tell TIME. “They are doing nothing but giving us wipes,” one said. “We’re like bees scattering pollen everywhere.” Others described feeling guilty while helping elderly or disabled passengers, not knowing if they could be infecting them with the serious virus.
A private social media group created for flight attendants to share concerns about working during the pandemic has grown to almost 50,000 since it was created on March 22, overflowing with posts from attendants who tested positive, advice on homemade protective equipment, and offers of food and medicine to those forced to quarantine in hotel rooms in strange cities.
“When airlines call us essential, what they mean is expendable,” one flight attendant posted in the group. “Collateral damage, acceptable casualties,” wrote another.
All flight attendants who spoke with TIME did so under condition of anonymity, citing fear of losing their jobs given the stringent airline rules about talking to the press. “So many of us are afraid to speak out for fear of backlash and even firing by our respective airlines,” one flight attendant told TIME. “I know that reaching out to the media is a complete violation of our handbook at my company, but I can no longer stomach seeing my colleagues continue to be exposed to this virus with little to no regard for our safety.”