I tend to think about it in a completely different way.
I have a very agreeable personality. I occasionally see people being rude, but I don't get back at them unless I can somehow benefit from that (or I am confident in being right and have nothing better to do... anyway, I pick my fights based on rational rather than emotional considerations). At the end of the day, even though I'm pugging a lot in WoW, I face very little toxicity.
So when all these numerous people complain about toxicity, I see no other reason other than these people not being able to control themselves. It's their own fault, and the problem of their own making. These people should learn to dissociate themselves from the pointless conflicts, instead of constantly looking to hit back or get upset over minor things.
Basically: the "majority" is wrong. Or shall I say: the vocal mass of people complaining about toxicity are victims of their own making.