This message board gets the most complaints about moderation than literally any other message board I have ever seen. Now the point of this post is not to take a stand one way or the other on these complaints. Rather, the purpose of this post is to come up with a system to ensure greater user satisfaction and fewer complaints about moderation.
One of the primary reasons users are dissatisfied with moderation is that users feel like they have no say in who gets to be a moderator. I propose that we have elections for moderators so that users feel like they do have a say in it. The details of the elections would have to vary from forum to forum, since some get a lot more traffic than others, but I'll use General Off-Topic as an example.
The General Off-Topic forum could have 6 moderators total, and these moderators would serve staggered 6-month terms, so that there would be an election every month for a moderator seat. Any user with a certain amount of posts in the forum (to be determined) over the past 6 months would be eligible to vote in the election. The election could take place over a week-long period to ensure that everyone who wants to vote is able to vote. We could also have primaries to narrow the field down to 2 candidates for the general election. Of course, the super moderator system would still exist to ensure that no elected mod abuses their authority.
These elections would ensure that each forum gets the moderation it deserves, and while there would obviously still be some complaints, the level of satisfaction would be higher because each user was able to add in their two cents, even if the outcome was not what they wanted, and because there would be more accountability and transparency. This is also something that would bring about a greater sense of community on the forums.