New zone preview of the hub provides us with an important insight about Shadowland's current ruler - the Arbiter and its subjects. Quoting Blizzard on it:
This, alongside with many people pointing out that all of the currently known afterlives we experience are not really serene or positive, each exploiting souls of dead and seeking them for their Anima, might hint towards a theory that in fact Arbiter is a cruel, utilitarian dictator. Combined with new look of the Jailer (compared to the cinematic one which corresponded with the leaked concept art) and Sylvanas rant about setting us all free, it may mean that Arbiter indeed usurped rule from the Jailer who might've been more benelovent ruler-turned villian due to being cast into the Maw and that the concept art might've been his original form. While Blizzard might be long past such twists, a lot of things, especially Oribos itself, of which origin is unknown, could be hinting towards the Shadowlands' having dark secrets in the upper echelons of power.Oribos is in the care of the Attendants, mysterious beings who were created to tend to the Eternal City and ensure the Arbiter carries out her duties without interruption. Their decisions are guided by “the Purpose,” the belief that the Shadowlands follows a pattern laid out by the Arbiter in her infinite wisdom.
What do you guys think?