This is a problem in wow, not a problem in MMOs in general. Wow has a uniquely toxic community among MMOs because of how much the game caters to toxic elitists,Well, as a long time player always well below the curve but currently having lots of fun I would say that ( overtly unnecessary) criticism is the ‘cry for help’ from people who should un-sub but just can’t ( friends in game and or time invested being the main reasons I suppose). Starting a new to you mmo immediately puts you at a disadvantage if you want to ( avoid toxic elitists) be good at the game, even with fast reflexes and a good rig the amount of time to do your homework and find friends can be daunting- too much for many who, like a battered wife who can’t leave her abusive husband will choose the occasional abuse over the fear of being alone. Blizzard doesn’t care about your feelings but does respond to the vocal minority ( who, egged on by content creators who think everyone can ‘git gud’ with homework and achieve goals labeled ‘normal’ with a little effort-aka watching their content etc). A brand new player is likely not going to find friends quickly or be able to use the QOL items long time players take for granted and thus get the toxicity and ultimately quit before their investment needs more capital so keeping the battered veterans who have paid hundreds or thousands of dollars to maintain the game would be their focus. Just my opinion!