WoW desperately needs better GMs

[OokOok]

They don't ban you for no reason, it's facts. If this post was 'I got suspended for 24hours or force name change for no reason" i'd believe it, cause blizzard has automatic suspension systems in place for mass reporting and people abuse it all the time

BUT 2 years? that's done by staff directly after investigating. 2 years isn't just nothing, a regular GM can't and won't suspend you for 2 years. That's a Sgm(Specialist GM), it means they've taken the time to actually investigate the "crimes" and deemed it worthy of 2 years but not a perma ban. Who gets 2 year suspensions? Cheaters. I know people on illidan who spam the N word in chat for a week and get a 1 day suspension, the next day they're back doing it and get 2 weeks.
I know people who botted for 6months in classic and finally got suspended, it was for 3months.

If you got hit for 2 years, that's not an accident...that's not a mistake, that's not 'i did nothing wrong" you dun fucked up and did shit you're denying.

[Inci]

If I was able to send them more tickets on the matter, I would. But now they just close whatever ticket I send out on the subject without saying anything to me.

most of the replies are automated try calling them and ask for a senior GM, try your best to be respectful and sincere when you talk to them, try multiple times.

Worst case scenario: just create another account in the same battlenet play on that one account until the original one finish its sentence

[Cosmic Janitor]

But to be fair, I'm convinced Blizzard have some rock solid evidence if they're dishing out 2 year bans.

I don't know about this case, but large companies have automated customer support to the point where they entirely rely on it for everything but the most fringe cases. And these automated procedures fail ALOT. Amazon for example can block most payment methods except CCs for you and even after terrorizing their customer support until you finally get an answer they will only tell you that their algorithm has flagged your account and you just need to wait it out. Trusting corporations to not fuck up is about as sensible as believing every schmock that claims they did "nuffin' wrong, bruh".

Edit: To make it clear I wouldn't trust the OP further than I can throw him, given his post history, just saying that these account issue topics usually are far from obvious today, as the help desk forums of every major company is usually swamped with these.

[Inci]

They don't ban you for no reason, it's facts. If this post was 'I got suspended for 24hours or force name change for no reason" i'd believe it, cause blizzard has automatic suspension systems in place for mass reporting and people abuse it all the time

BUT 2 years? that's done by staff directly after investigating. 2 years isn't just nothing, a regular GM can't and won't suspend you for 2 years. That's a Sgm(Specialist GM), it means they've taken the time to actually investigate the "crimes" and deemed it worthy of 2 years but not a perma ban. Who gets 2 year suspensions? Cheaters. I know people on illidan who spam the N word in chat for a week and get a 1 day suspension, the next day they're back doing it and get 2 weeks.
I know people who botted for 6months in classic and finally got suspended, it was for 3months.

If you got hit for 2 years, that's not an accident...that's not a mistake, that's not 'i did nothing wrong" you dun fucked up and did shit you're denying.

Sure maybe he is not telling us the full story but I personally seen and experienced that part myself. be it a GM and a senior GM humans make mistakes. we can't tell if he is telling the truth or not best is just to help him figure it out incase he is actually telling us the real story. lets not be aggressive towards each other for no reason.

[TheRevenantHero]

They don't ban you for no reason, it's facts. If this post was 'I got suspended for 24hours or force name change for no reason" i'd believe it, cause blizzard has automatic suspension systems in place for mass reporting and people abuse it all the time

BUT 2 years? that's done by staff directly after investigating. 2 years isn't just nothing, a regular GM can't and won't suspend you for 2 years. That's a Sgm(Specialist GM), it means they've taken the time to actually investigate the "crimes" and deemed it worthy of 2 years but not a perma ban. Who gets 2 year suspensions? Cheaters. I know people on illidan who spam the N word in chat for a week and get a 1 day suspension, the next day they're back doing it and get 2 weeks.
I know people who botted for 6months in classic and finally got suspended, it was for 3months.

If you got hit for 2 years, that's not an accident...that's not a mistake, that's not 'i did nothing wrong" you dun fucked up and did shit you're denying.

I'm going to say it again, all I was told was that I was suspended for "disruptive gameplay". I wasn't told what that disruptive gameplay was. I just got told the suspension will be upheld and that future tickets will not be responded to. I don't use exploits and I'm not a botter. They could have at least told me what action they are using as grounds for my suspension but they didn't give me that.

[OokOok]

Sure maybe he is not telling us the full story but I personally seen and experienced that part myself. be it a GM and a senior GM humans make mistakes. we can't tell if he is telling the truth or not best is just to help him figure it out incase he is actually telling us the real story. lets not be aggressive towards each other for no reason.

If you find what I said aggressive you're the definition of a snowflake.

[Seranthor]

I'm going to say it again, all I was told was that I was suspended for "disruptive gameplay". I wasn't told what that disruptive gameplay was. I just got told the suspension will be upheld and that future tickets will not be responded to. I don't use exploits and I'm not a botter. They could have at least told me what action they are using as grounds for my suspension but they didn't give me that.

Having been a GM in another MMO that will remain nameless, a 2 year suspension isn't something a normal GM can dish out. That is far above the paygrade of normal GMs. Those aren't given out like candy or gum, you have to really have deserved it. Given that you hate the game so much, consider this a blessing and move on.

No where is it required that they tell you specifically what the 'disruptive gameplay' is. They dont have to tell you anything, at all.

[Lilixer]

Why would I even lie about my suspension? It doesn't benefit me at all. Tell me how to post a screenshot I took of proof of my massive suspension length and I'll post it. Because I honestly don't know how to post a picture file on these forums.

- - - Updated - - -



...Nothing was left out. I literally stated when my last suspension was in what you just quoted. Maybe read the whole thing instead of skimming.

You have almost 4,000 posts here. You are just an attention seeking liar lol. You got banned because you did wrong. End of.

[TheRevenantHero]

Having been a GM in another MMO that will remain nameless, a 2 year suspension isn't something a normal GM can dish out. That is far above the paygrade of normal GMs. Those aren't given out like candy or gum, you have to really have deserved it. Given that you hate the game so much, consider this a blessing and move on.

No where is it required that they tell you specifically what the 'disruptive gameplay' is. They dont have to tell you anything, at all.

Do you know without a doubt in your mind that normal GMs can't give out a ban like that? Because I don't think you do. Sure they don't HAVE to tell me why I was suspended but refusing to give a reason for such a lengthy suspension is absolute garbage customer service.

[Hellobolis]

wow doesn't really need better GMs, but they definitely need to reverse course on the customer support budget cuts that has led to this poor quality.

seeing more and more often that the ability to appeal a ban is getting more and more neutered nowadays. even repeat offenders a few years back at least got a polite response back before being hit with the "this matter is closed stfu" responses.

[Nnyco]

Vague info from OP, extremly long ban, literally got caught lying on page 1... yep totally not a "I DID NOTHIN WRONG AND I GOT BANNED" thread.

[Hellobolis]

Do you know without a doubt in your mind that normal GMs can't give out a ban like that? Because I don't think you do. Sure they don't HAVE to tell me why I was suspended but refusing to give a reason for such a lengthy suspension is absolute garbage customer service.

i don't think they can just hand them out, but i do think they can hand them out as part of the "ban length doubles per offense" policy they got going now. so if this is your 6th ban orso i wouldn't be surprised.

but hey, at least you didn't get a permaban like you would have before the doubling punishment policy.

[TheRevenantHero]

Vague info from OP, extremly long ban, literally got caught lying on page 1... yep totally not a "I DID NOTHIN WRONG AND I GOT BANNED" thread.

Explain to me how what I said is vague. I explained the situation 100%. There is nothing vague.

- - - Updated - - -

i don't think they can just hand them out, but i do think they can hand them out as part of the "ban length doubles per offense" policy they got going now. so if this is your 6th ban orso i wouldn't be surprised.

but hey, at least you didn't get a permaban like you would have before the doubling punishment policy.

If ban lengths double per offense, then my suspension should have been a month since my last one was only for two weeks. In what reality is 2 years double the amount of two weeks?

[Arainie]

...Nothing was left out. I literally stated when my last suspension was in what you just quoted. Maybe read the whole thing instead of skimming.

To state something like "I haven't been suspended since 2018" is not exactly putting you in a good light. It's entirely possible to have played this game from Vanilla without a single recorded offense. The vast majority of us never get banned or even warned because we behave like decent human beings most of the time.

[Seranthor]

Do you know without a doubt in your mind that normal GMs can't give out a ban like that? Because I don't think you do. Sure they don't HAVE to tell me why I was suspended but refusing to give a reason for such a lengthy suspension is absolute garbage customer service.

It is eminently clear that nothing that anyone says, does, or shows you will sway you from your conviction that you are the victim here. I'm done trying, not to mention, at the end, noting YOU do will change the situation, move on.

[TheRevenantHero]

To state something like "I haven't been suspended since 2018" is not exactly putting you in a good light. It's entirely possible to have played this game from Vanilla without a single recorded offense. The vast majority of us never get banned or even warned because we behave like decent human beings most of the time.

It's 2021. Which means before this last suspension, I had gone almost three years without a suspension. So how exactly is my statement about how long ago not painting me in a good light especially since I specifically said that two week suspension ALSO granted no information regarding what in game action had landed me said suspension?

[Hellobolis]

If ban lengths double per offense, then my suspension should have been a month since my last one was only for two weeks. In what reality is 2 years double the amount of two weeks?

we'll GMs make human mistakes too (which is why it's so bad the appeal process is being neutered.)

seen someone get a 1000 year ban because of a typo in a date format. and sometimes they ban you because "it looks like" you did something, which that guy only managed to get overturned because he had a large online following to get past the "this matter is closed" stuff, regular plebs are just shafted.

ofc most bans are still correct.

if you happen to live in europe you can always try a GDPR request to get more info.

[Azerate]

Very often in blatant cases you will not get told exactly what you did because that helps cheaters better prepare and avoid punishment in the future

[TheRevenantHero]

Very often in blatant cases you will not get told exactly what you did because that helps cheaters better prepare and avoid punishment in the future

Ok but I already said I don't use exploits or botting. So your comment doesn't really apply.

[Hellobolis]

Very often in blatant cases you will not get told exactly what you did because that helps cheaters better prepare and avoid punishment in the future

you'd think in blatant cases it would be perfectly fine to tell them, because it was, you know, blatant.