ActiBlizz's initial reply to this case really encapsulates the problem in that company, and it's nothing that will change overnight. Whoever thought that statement was a good idea, whoever WROTE it... there's a real disconnect there. Taking the opportunity to not only heavily imply "all's fine here, we don't have issues" but also take a political pot shot at the state of California... "tone deaf" doesn't sum it up. Fran doubling down on that, feeling she, being 3 or 4 months in to employment here, actually has a place to speak about what's been happening... typical C-level overlords being high on their own supply.
And despite all the good people working there... it'll forever be run by leaders who are more about the Company's bottom line than anything else. They'll be more worried about shareholders and the game will suffer. The design goals will continue to focus around pumping players for their subscription money and keep operating costs down by stretching QA and Support staff too thin.
But hey, they'll make safe spaces. At least that's progress for where the workers putting in the time every day don't feel like they're completely in corporate hell.