I still disagree. You said BFA was bad because they listened to players. I think that's wrong. Had you said there were some ways they made it bad by listening to players, then I would agree. But the two statements are very different.
Also, I didn't figure you for the "if you're not in the top {insert arbitrary percentage}%, then having RNG control massive swings in DPS potential one way or the other shouldn't matter" crowd. The implementation of legendary acquisition for the majority of Legion was utter shit for all but the PvP-only crowd and the most casual of PvE participants.
Again, it's not that there aren't other problems with the game, but you just reinforced what I'm saying. Even in Legion, the most dogshit aspect of the expansion was them having an idea about something and continuing for multiple patches insisting that everyone who pointed out the obvious was wrong.
I would personally be much more accepting of the game if it was just boring and they didn't continue to push these dumbass systems which are obviously flawed, either fundamentally or in some aspect such as implementation, while insisting nearly universal criticism is wrong and they know better.