Thats some serious pepega attitude you got there.
Blindly believing someone with expertise and never questioning their decisions will always lead to bad things.
Even the best in the world dont want blind belief in what they do... because if noone ever questions their skill then it will eventually lead to arrogance and negligence.
This is why advisor's exist, to give a perspective with greater knowledge in a specific topic for someone at a higher position.
A CEO of a company isnt an expert in every field of their company's job roles... they arent a CEO because they are the best in everything to create the product their company sells, they are a CEO because of their leadership skills.
The same goes for every other kind of team.
In a gaming company its important to listen to feedback or your game is going to be bad... a little bit of humbleness goes a long way and admitting your mistakes if theres a large enough audience pointing them out.
Since you mentioned Gordon have you watched kitchen nightmares btw? :P
If you have you would know what ends up happening if owners dont listen to customer feedback... there has been quite a few restaurants in that show in which the owners were arrogantly believing they did everything perfect and customers were wrong, despite sales going down. I remember atleast one of those restaurants did not follow Gordon's advice and guess where they ended up? bankrupt!
It works the same way in gaming industry, unless you have a monopoly like EA... which is sad to see for sports gamers.