This whole situation is obviously unacceptable. Anyone defending the transmog-set is suffering from serious Stockholm syndrome.
I don't even like the cash-shop set's aesthetic, but it's abundantly clear a LOT more time and effort went into it than the "Tier Sets" being added in 9.2. It has been made abundantly clear, time and time again, even after the fucking "shards of domination", that "Tier Sets" are NOT about "set bonuses", they're about class aesthetics. Two patches in a row, Blizzard has played dumb on this.
Now, obviously Blizzard is in a whole heaping mess right now. You've got the lawsuits, then other employees are spending time retroactively making the game "woke", all while there's clearly no cohesive vision for WoW anyways. But these recent cash-shop additions are making a bad situation look infinitely worse, and it's absolutely incredible that Blizzard must straight-up NOT HAVE a PR team.
I'm not even being facetious when I say, it is almost like people at Blizzard *want* the company to go under. I legitimately don't think their optics could be any worse than they are not, even if they tried (or perhaps they already are?).