A comment I saw on Reddit echoed how I feel about it: "I adore their story more than our story." This is the problem when you write your antagonists to be more compelling than your protagonists.
I haven't felt a connection to anything since Ishgard. Suddenly ShB introduces a past life I find incredibly interesting and I'm completely hooked. I want to know more about everything, especially as the most fascinating character in the series was apparently a dear friend of ours.
Our entourage is a group of people who speak on suffering yet have experienced comparatively little of it. Alphinaud and Alisaie are the two worst offenders as the quintessential adolescents who think they have all the answers. I've resigned myself to never understanding Thancred and Minfilia. Urianger has spent most of his time with us being deceitful and then complains how difficult that was when it's a choice he repeatedly makes. The only bad thing that's happened to Y'shtola, the 'blindness', arguably made her more powerful. G'raha, or more specifically the Crystal Exarch, and Estinien are the only two who have experienced suffering on a similar scale to the peoples we're both fighting against and supposed to help.
There's a reason that Elpis was the highlight of the expansion among those who either loved or hated EW. I'm not going to get into an ethical argument about it, I'll simply say if FFXIV had been a 'choose your own adventure', from a narrative POV, I wouldn't have given a second thought to traveling down Emet's path because I found it a lot more gripping than what the Scions were doing.