Weak attempt to blame the player.
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1. Island Expeditions and Warfronts were underwhelming and not worth doing besides the rotating cache.
2. Azerite pieces were a worse form of Artifact weapons where a trait could make a higher ilvl piece a worse item. Also pretty much no choice in the options since obviously people will try to mix-max. Almost all issues with it would have been solved by moving the azerite traits to the neck and making all the nodes set in stone instead of random.
3. For the azerite necklace you'd need to do PvP or old content for the right powers just to be competitive in PvE. Having to do content you normally wouldn't has been unpopular for years.
4. Visions were OK and sometimes even fun but felt mandatory/forced due to:
5. The cloak was boring and only made visions (which you did for the cloak) and 1 or 2 bossfights doable.
6. Corruptions. They did way too much damage to be fair in PvP (a single proc could kill a full HP player) and the items and effects were too much of an RNG drop with no way to target gear besides raiding.
7. The weekly chest contained a single item and if it didn't have a good corruption then your efforts to push for a good ilvl drop were wasted.
8. Visions were OK but in the end only served to support the other 7 points which were already not great.