(assuming Blizzard truly went overboard, no first hand Shadowlands experience here)
It's just a natural byproduct of content being difficult and there being more players than raid-spots.
People hate wiping, after all, so most take every little crutch the can get their grubby hands on.
Since you will always find no-lifers that do not mind the grind and if the game rewards such behavior too much normal folks won't stand much of a chance.
I'd say it's 50/50. A game DEV should know his community and predict how they would react. As such it is up to him to set the barrier of entry with the known player behavior in mind. Of course, many tryhards will ask for everything regardless whether the actual game demands it or not. ESPECIALLY in the PuG environment.
Needless to say:
I vastly prefer the deterministic and relaxed way of FF-XIV. No RNG drops to grind, no: "need to do X daily to gather some arbitrary currency" etc.
Just the good old tome gear you can farm at your leisure + crafting to give you a temporary leg-up.