I played Firefall during closed beta awhile back and had trouble getting into it, very confusing for new players. I just now started playing again and I'm still having trouble figuring out what the hell to do. But tutorial has been improved.
I hate crafting, but in Firefall your pretty much forced you to do it if you want to progress at all. The game was built around the crafting, and it feels really grindy.
But I really like the graphical style Firefall went with, and the gameplay is pretty fun. It's enough to make me keep playing, unless I rage quit again because of the horrible lack of tutorials or any kind of guidance. But there's probably a lot of tutorial videos made by players now since closed beta. I'll check those out.