let me put it this way:
People call 911 when their cell phone doesn't work. They call 911 when their hamburger isn't cooked properly. They call 911 when their dishwasher stopped working.
Now, take 1 million people all playing an already buggy game to begin with and figure out how many 'emergency' tickets are being submitted. People like to think they are the center of the universe and that they are unique in having a problem when there could ( and is ) thousands of other people with the exact same problem all submitting tickets and upset that they aren't catered too and probably submitting more tickets in regards to the tickets that haven't been answered.
Do yourselves a favor and stop playing the game for a couple of months and let them get their shit sorted out.