At what point did I bash the game? The game can be quite outstanding, and for all I know may infact cure cancer when played for long enough, but that does not prevent the people running the game from doing things that are utterly, mindblowingly stupid when viewed from a technical or customer service standpoint in regards to the industry. (like, for example, the case with Rifts (i think, might have been some other recent mmo) where it was discovered that all you needed was a valid login of your own, and you could log in as ANYONE else as long as you knew their login name because their authentication system for logins was coded by a moron and the glitch had somehow never been cought)
Being unable to Recover a lost character (regardless of if it was deleted intentionally, accidentally or maliciously) is, as I said, utterly clownshoes when coming from a game in the MMO industry. Your character IS your gaming experince, where all your time, effort and everything else is invested.
As to the authenticator thing, if the statistics posted on the main page are anything to go by, only a fraction of the people playing will bother getting one. Roughly 40% of all level 85s in WoW had a Corehound pup (indicating an authenticator), and since that statistic includes all the people with multiple level 85 alts, the actual number of individual accounts is probably alot lower.
My post wasn't an attempt to troll, but more simply a warning: Don't delete characters unless you are 100% sure you are done with them, cause chances are you will never get it back, no matter how hard you beg.