Uh huh, now I'm probably going to get flamed for saying this. But Blizzard has great CS, I've never had an issue be unresolved or go unnoticed, and I've been playing WoW since the beta.
So if Blizzard can do it, why can't ToR?
Even if Blizzard's has some bad CSRs here and there, none of them have been as bad as what I've seen/heard in ToR.