Gw2 Hardware fault

[Deleted]

Ok i have the pre-purchase GW2. Sadly i missed the beta weekend due to this shitty problem. Upon launching beta on the login screen GW2 would crash and I would get a hardware malfunction detected. Opening a web page listing possible causes. Ive ran several tests on over heating, memory and tested my CPU. All come back fine. Im running an I7, 6gb of ram and a GPU thats about a year and a bit old. (cant rem name now think its a nvidea 470 or something), Win 7 64 with SSD's. They run wow, battlefield 3, Starwars, Diablo 3 beta all fine on high settings where i dont suffer any performance or any other issues.

Ive been in touch with the techinical support which is a bit slow (in fairness it is beta and i imagine they are super busy). So far with the logs ive sent from this game advisor program and some other program skippy (or something) have not come across any fault as of yet. They did mention my memory clock speed which has been reduced to see if this affected anything which did not. Ive not contacted the company who build the computer to see if they have any ideas too...

My computer is overclocked, purchased from www.over-clockers.co.uk , like i said runs other games on high settings with no problem at all. The hardware fault page says overclocking can be an issue altho the support from GW2 have not mentioned that the overclocking is an issue yet... which i have made clear that my system is overclocked and who by!

Has anyone else come across any problems with GW2 yet and this Hardware check that seems to come with GW2? I run GW1 fine too which i believe also has a similar tool built in. I would really like to try the next beta even and im worried that this problem might even stop me playing the game altogether meaning ive wasted some cash....

Many thanks for any ideas and help

[Deleted]

My computer is overclocked,

this - you should read known issues - they wrote game isnt optimized and overclocked systems will have problems and bad performance

[Deleted]

Yeah, ANet was pretty clear on that. Overclocking was NOT supported, and anyone with an overclocked system was HIGHLY ENCOURAGED to restore to factory settings.

Also, if you're running SLI, that's another thing they very clearly said was NOT supported, and most likely would cause - you guessed it - an immediate crash.

All of this info was very easily accessible from their support forum, in a stickied thread.

[Socram]

That's quite a lame excuse if you ask me
Setting different clocks than factory defaults has no implications on software whatsoever, and instability problems because of it would not crash the GW2 client but rather the whole PC.
I bet that 99% of all users with overclocked hardware did not experience this issue, myself included (both CPU and GPU).
A driver problem is much more propable.

[Rodpad]

Turn on V-Sync or limit the framerate to 60 via Dxtory.

The title and character creation screens push your GPU usage to 100% which is probably overheating your SLI and overclocked setup. You simply don't have the airflow to expel all that hot air.

[mafao]

A game itself cannot cause a hardware malfunction. I bet its either a buggy driver or some sort of RAM defect which only becomes apparent in some specific usage scenarios. Did you run memtest86+? If not, do it.

[Deleted]

That's quite a lame excuse if you ask me
Setting different clocks than factory defaults has no implications on software whatsoever, and instability problems because of it would not crash the GW2 client but rather the whole PC.
I bet that 99% of all users with overclocked hardware did not experience this issue, myself included (both CPU and GPU).
A driver problem is much more propable.

I play on an GTX 570m and when i fired guild wars 2, it went crazy loads of artifacts and lines, restored factory defaults. This happened only in GW2, reguraly play BF 3 and Skyrim with the same clocks and it runs smooth without artifacts and crazy blue/black lines. I have no idea why this happened, coule be, as you siad some driver issues.

[Deleted]

Turn on V-Sync or limit the framerate to 60 via Dxtory.

The title and character creation screens push your GPU usage to 100% which is probably overheating your SLI and overclocked setup. You simply don't have the airflow to expel all that hot air.

Yeah, if I recall correctly, my recording program reported the FPS on the title screen to be 999. V-Sync was immediately turned on. :P

[Deleted]

Yeah, ANet was pretty clear on that. Overclocking was NOT supported, and anyone with an overclocked system was HIGHLY ENCOURAGED to restore to factory settings.

The point is he bought from a specialist supplier that selects, builds and tests PCs in an over-clocked configuration. His system is over-clocked on factory settings and he'd be advised not to change them (or add RAM etc) without going back to overclockers.com first (which he said he's also done).

A lot of video cards are also sold 'over clocked', relative to the reference design, but most people would never realise this.

From my experience, it's usually the video card or its drivers.

[Deleted]

The point is he bought from a specialist supplier that selects, builds and tests PCs in an over-clocked configuration. His system is over-clocked on factory settings and he'd be advised not to change them (or add RAM etc) without going back to overclockers.com first (which he said he's also done).

A lot of video cards are also sold 'over clocked', relative to the reference design, but most people would never realise this.

From my experience, it's usually the video card or its drivers.

No, the point is that this information, this support, was very clearly given by ArenaNet, something that contradicts what the OP said.

My theory still remains on the second half of my post, and/or what Rodpad said.

[TheeWhitey]

Ive ran several tests on over heating, memory and tested my CPU. All come back fine. Im running an I7, 6gb of ram and a GPU thats about a year and a bit old. (cant rem name now think its a nvidea 470 or something), Win 7 64 with SSD's. They run wow, battlefield 3, Starwars, Diablo 3 beta all fine on high settings where i dont suffer any performance or any other issues.


My computer is overclocked, purchased

Many thanks for any ideas and help

For starters if you cant remember your system specs, you're gonna have a bad time =p I'm running almost the same exact setup, I7 920 overclocked to 4.1 GHz and a NVIDIA 470 overclocked as well and i had absolutely zero issues. A lot of issues due to the client crashing upon launch were due to outdated drivers. Make sure for the stress test this Monday you update to the latest drivers. I'm also sure that ANET has made some changes to the client to address some of the crashing issues that plagued certain hardware configurations.

[lyxx]

My computer is overclocked,

Thats only important part, basically GW2 engine doesnt "like" when your pc is oc'ed in any way (same goes for GW1). I had my old rock solid i7-930@3.8 and game keep crashing after few second (even on loading screen) so i decided to lower oc a bit - on 3.5Ghz on cpu but i kept my RAM oc'ed and everything was ok. You basically need to decrease oc, a bit on cpu or ram or gpu and then check it. Game will crash even on login screen so you can test it easly at any time.

[Delias]

Yeah, if I recall correctly, my recording program reported the FPS on the title screen to be 999. V-Sync was immediately turned on. :P

Guess they fixed it, my FPS on the title screen is only ~180. Still high, but not "FANS ARE LOUD ON MY GPU OH GOD TURN IT OFF TURN IT OFF" high. Think they put a cap on it. For comparison, with v-sync off I have 550 FPS on the GW1 login screen and 350 ingame. >.>
I think the GW2 login screen has significantly less to render than ingame on GW1 (I mean, it's just concept art and a white screen) so they must have put a cap on it.

[Deleted]

Thanks for the comments, I have run memtest ect.
Just to note when i purchased the game online I didnt see any warning about not working on overclocked machines... If it is there is easily missed :P
Like someone has stated I purchased the machine in an over clocked state which is tested. Ive ran just about all the latest games at max settings with not so much as a hickup.

Yes I understand GW2 is new, so yes there is likly to be fixes. Im not sure how to do the Dxtory thing, ill look that up so thanks for that information
The game basicly crashes on startup, I sometimes manage to type in my username before a crash.
Ive turned off my overclocking as instructed by the manufacturer and the problem still persists.
Kinda happy as i would find it a bit frustrating having to run to profiles one to run normally and one just for guildwars2.

I can run Guildwars 1 fine, I regularily run wow and fraps running at 1920 x 1080 again without any crashes or problems.
Drivers are all upto date, did check that first and sorry for not mentioning that earlier. Ive also formatted and updated everything fully since it first happened.

System is

GFX being a NVIDIA GeForce GTX 460
CPU i7 950
6gb ddr3 corsair black
120gb ssd harddrive
and some ASUS motherboard.

Again thanks for any help, Im not a computer expert as you can prolly tell only know a little bit here and there

[rhandric]

I would run a temperature monitor (realtemp, speedfan) and check both your cpu and gpu temperatures. A few people mentioned in other threads that the GW2 login screen was running at 150+ fps (I think one person said they were hitting 900 fps). If you don't have adequate cooling, your gpu or cpu could be overheating, especially at those fps.

[Deleted]

I would run a temperature monitor (realtemp, speedfan) and check both your cpu and gpu temperatures. A few people mentioned in other threads that the GW2 login screen was running at 150+ fps (I think one person said they were hitting 900 fps). If you don't have adequate cooling, your gpu or cpu could be overheating, especially at those fps.

Already checked pal, I have already boosted my cooling system before I even tried GW2, CPU is watercooled with an extra above my GPU, I have 3 system fans all put into maximise cool air and get hot air out. One thing im sure off is temperature is not an issue.
Been raiding tonight and CPU temp is 49 C and GPU 44 C. ANET already checked that too with this Speccy tool and there gameadvisor tool.

Thanks for the suggestion tho.

[Fenlnir]

If you need a monitoring program, I use EVGA precision. Also, if I remember correctly, the game was CPU based, not GPU (or the other way around), but in either case, quality of card wouldn't make much difference, as my EVGA 570 Ti didn't do much, it was my quad-core processor chugging it along (I even booted the computer on the built in card to test it.) If you are having those kind of issues though, make sure it's patched, or do a re-install of the game. That might not help, so update drivers, AND check your windows update (I guess you use Windows) for any security and all that updates. Probably not causing any issues, but worth a shot if they continue come Monday.

PS: If you have the issue Monday, LOOK ON THEIR FORUMS. It's a pretty short stress test, but if it refuses to work for you, odds are there are people who have the same issue.

[DrakeWurrum]

Setting different clocks than factory defaults has no implications on software whatsoever

Hate to sound rude, but this is extremely ignorant. :S

[Gsara]

I don't have any problems playing the beta with my OC setup. I did have to do some adjustments to my daughters i5 set up though, nothing major.

[terrahero]

I don't have any problems playing the beta with my OC setup. I did have to do some adjustments to my daughters i5 set up though, nothing major.

Well what works for one might not work for the other. They said that overclocking could result in problems and therefor adviced against it. For some it might work, infact im willing to bet it worked fine for most. But some might experience the problems from it.

I assume its something theyll hammer out in the optimization-phase.