Diablo 3 Complaints

[Glurp]

I just really want to get all this off my head, there is constant yelling and chaos on every D3 related forum and instead of geting into 2 hour long flame wars with every person there I just thought I'd make my own thread with my opinions about the general complaints about the game and how it functions. I'm not saying everything I tell you is fact, I'm not saying you're wrong. I'm just simply giving my view on this subject.

Why can't I play my single player game because battle.net is down?

Diablo 3 isn't a single player game. Yes, you can play it by yourself and never interract with people, but it isn't single player. Diablo 1 was a single player game. Diablo 2 was a multiplayer game with an offline single player option. Diablo 3 is a multiplayer game with an online single player option. It was announced a long time before release that Diablo 3 will be using battle.net servers and require an internet connecton at all times to play. Yet people still seem to think it is a single player game.

Why can't we play by ourselves offline when battle.net is down then?

Because much like in WoW all your character data, including items is stored on the online server, not on your computer. If you were simply able to play offline when servers are down then it would require all your character data to be stored on your computer, meaning it would be very easy to hack items into the game and then go use/sell them online when the servers are back up.

So couldn't there be an offline version completely seperate to the online.

Yes, there could be. However it would mean that what you do offline will never interract with the online portion of the game, meaning you're pretty much playing 2 completely seperate accounts and need to level up, progress and gear them indepenant of each other. If you're willing to do that then there's no problem, however when you look at it, less people will take the offline version as serious as they do the online version, getting gear will be harder and some classes don't work as well playing solo on higher difficulties, so the offline version would need to be balanced differently. However for people who desperately want to play offine, feel free to suggest this directly to Blizzard instead of just shouting it at each other, then they might listen.

Why were the servers crashing at launch? Surely they would have expected lots of players and had enough server space for a smooth launch.

Because Blizzard didn't have enough server space to cater for the launch, and getting extra servers would have been a waste of money because after the first week they would be unused. Diablo 3 is arguably the biggest PC launch in the past 10 years, it was the most preordered game of all time on Amazon so it was bound to have launch problems, every major online game launch has issues.

Can I go back to the distributor and get a refund? This game is not fit for purpose!

If you can argue in your favour, yes. However you could find this to be a bit of an issue, when you installed the game you agreed to the Terms of Use. If you take a closer look at parts of that, you will find that:

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND

BLIZZARD DOES NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED

Simplified: The game is provided to you "as is" and if the game doesn't meet your specific requirements it's your problem, not theirs.

Edit: If you desperately wish to banish this game from your computer and get your money back:

"If you reject the terms of this agreement within thirty (30) days after your purchase, you my contact blizzard by email at http://www.battle.net/support to request a full refund of the purchase price and you should delete the software program immediately.

Why is there an 8 hour maintenance at the same time as WoW?

I'd assume that it is easier to do that way. Blizzard haven't said if this is going to be a permanent thing or not, and considering that there are major issues going around at the moment with account security it might be just a one time thing. Once again, if you want an answer from Blizzard then go ask them in a friendly manner instead of just yelling at each other on message boards.

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That's my opinions on the most popular complains I am seeing everywhere at the moment. Once again, I am not stating what I am saying as fact, or saying you're all wrong. You're entitled to your opinions as I am. If you have a complaint about something, instead of yelling at each other take it to where it matters, and be nice about it. Being nice to Blizzard will get you a long way.

[perseas24]

well said!

[Deleted]

thanks for the info, I knew most of this, but obviously some people don't. and I definitely recommend them reading this post! keep up the good work

[Coar]

Here is some more evidence that this is not a single player game:

Here is a video from 2008: http://www.youtube.com/watch?v=HEvThjiE038

"... Diablo is first and foremost a co-operative game, there's nothing better than smashing enemies with your friends."

People that think D3 is a single player game have obviously never played D2.

[Apellosine]

The only problem I have so far is with the maintenance, as tuesday nights (maintenance time for us Australians) are the nights where i spend time on single player games, having both downtimes at once is kind of annoying.

[Janaa]

Agree with most of what you said, except the point about the ToU. The ToU are from a ZAM (the folks who bring you Wowhead) website, d3db.com, which is nothing to do with, and unaffiliated with, Blizzard.

What you're thinking of is the Diablo 3 Terms of Service ("Use" is your side of the bargain, "Service" is their side). However, even a well-written ToS is overruled by Consumer Protection laws pretty much everywhere. Most retailers are required to issue refunds for returned products. If they claim they can only give you "store credit", you can take it, or involve an ombudsman if you wanted to actually get your money back.

In fact, it doesn't matter if the game does or doesn't meet your requirements or expectations. In most Western countries, you *can* get your money back. In most cases you could even get your money back on a boxed copy of WoW, activated or not, however you could never get your money back for the service you purchased - ie, your monthly account fees.

[Deleted]

Great insight, I agree especially on the getting more servers to prevent them from crashing at launch would have been just plain stupid. But these things happen after every game release, people get mad and see other mad people and then 'let's all be mad together!'

[Zeek Daniels]

lots of game servers crash when games first launch. Of course they expect alot of people but the problem is the number of people logging in at the same time as opposed to the number of players servers can hold.

[VXFadhel]

*Yawn* As I said in many threads that came before this. Keep taking crab, and we will keep getting crab. If you are one of those who eat "crab" and say it tastes good, good for you, but please restrain yourself from being someone whose is blind.

And as I said many times before, Co-OP game doesnt justify it not having LAN and having to be online, take your head out of your *something* seriously.

Also, reporting *not for trolling or flaming* dont worry.

[Matchu]

*Yawn* As I said in many threads that came before this. Keep taking crab, and we will keep getting crab. If you are one of those who eat "crab" and say it tastes good, good for you, but please restrain yourself from being someone whose is blind.

And as I said many times before, Co-OP game doesnt justify it not having LAN and having to be online, take your head out of your *something* seriously.

Also, reporting *not for trolling or flaming* dont worry.

This was answered in the post. LAN and offline play would require storing data locally which increases the chance of hacks and server emulation.

[Glurp]

Agree with most of what you said, except the point about the ToU. The ToU are from a ZAM (the folks who bring you Wowhead) website, d3db.com, which is nothing to do with, and unaffiliated with, Blizzard.

What you're thinking of is the Diablo 3 Terms of Service ("Use" is your side of the bargain, "Service" is their side). However, even a well-written ToS is overruled by Consumer Protection laws pretty much everywhere. Most retailers are required to issue refunds for returned products. If they claim they can only give you "store credit", you can take it, or involve an ombudsman if you wanted to actually get your money back.

In fact, it doesn't matter if the game does or doesn't meet your requirements or expectations. In most Western countries, you *can* get your money back.

Thanks for that correction, however I don't believe there is any right to a refund, all the information about needing to be online and using battle.net was avaiable pre-purchase.

I believe the actual Blizzard terms of use are here and if you go to 13. Disclaimer of Warranties you'll find similar information about the service being "as is". I'll correct that in the original post.

[VXFadhel]

This was answered in the post. LAN and offline play would require storing data locally which increases the chance of hacks and server emulation.

Why would we need a server if we playing a LAN? Hacks and so yeah, I knew you cared if I was copying my character and dup'ing items or hacking or moding it. Thank you for caring.

Its like saying, Hey I am against you doing that with your girlfriend when you are alone with her! That make no sense, nor I have the right to tell you what to do. So please take your heads out of your *something, pretty please! And enough with the stupid justifications.

[berserklover]

I absolutely love this game. I just don't understand why they can't make a system that if you want to play alone, you log onto their server, and then play offline once your authenticate your game. I'm afraid to make a hardcore character and lag like I do on my barbarian right now. I find playing with random players very frustrating when I open my game in act4 hell, especially when I get another barbarian asking me if 10k health and 2k dps is enough. Then I got to pick up the slack, when I could just solo it.
My other problem is getting item that are as bad as level 30 at 60 act IV hell. Nephalum buff definitely increase the drop rate from bosses by a lot, however what's the point if I get a 100 dps 1 hander with 20 strength and 10 stamina, I can get the same thing in normal.

[Deleted]

This was answered in the post. LAN and offline play would require storing data locally which increases the chance of hacks and server emulation.

http://www.eurogamer.net/articles/20...d-items-stolen

Just read this. This is what their awesome DRM brought, people playing in single player getting their accounts hacked.

[Xl House lX]

Damn, this thread is a win. There really isn't a viable counter argument to your views, there really isn't. In other words, well said man.

People need to learn that complaining doesn't do any good. Constructive criticism is where it's at. But most people don't want to put the time and effort in a friendly organized and clearly defined statement, it's a lot easier to just be mad and say why you don't like it, which does Blizzard (and other companies) absolutely no good.

[VXFadhel]

I absolutely love this game. I just don't understand why they can't make a system that if you want to play alone, you log onto their server, and then play offline once your authenticate your game. I'm afraid to make a hardcore character and lag like I do on my barbarian right now. I find playing with random players very frustrating when I open my game in act4 hell, especially when I get another barbarian asking me if 10k health and 2k dps is enough. Then I got to pick up the slack, when I could just solo it.
My other problem is getting item that are as bad as level 30 at 60 act IV hell. Nephalum buff definitely increase the drop rate from bosses by a lot, however what's the point if I get a 100 dps 1 hander with 20 strength and 10 stamina, I can get the same thing in normal.

Its just a cheap way to keep people playing and making the most profit of them. Its tempting to use the RMAH isnt it^^?

[Deleted]

So couldn't there be an offline version completely seperate to the online.

Yes, there could be. However it would mean that what you do offline will never interract with the online portion of the game, meaning you're pretty much playing 2 completely seperate accounts and need to level up, progress and gear them indepenant of each other.

Which is exactely as it was for Diablo 2 and many other similar games (PSO and PSU come to mind) so I don't really see the big deal.
They could have offered this additional option and let people choose.
They could have refrained from promoting it, putting it in some particularly "hidden" menu god-knows-where and give the light of stage to the main "online mode", but still they refused to do it.

What's even more irritating it's that they aren't saying the truth. I would have apreciated more honesty with the issue. Like them saying: "Ok guys, sorry but our company policies include DRM so no way you're gonna see a Blizzard game without DRM. Secondly, if we let people stay offline they are chances they'll never come online, and if we do that we are reducing the potential audience that could sooner or later make use of our AH services, and that wouldn't be a good marketing move for us to do".

Easy and clean. Had they said this, I wouldn't have liked it but at least I would have apreciated their honesty.
Hiding everything under the "noooooo we don't want DRM! It has nothing to do with DRM and getting people online! We just want to offer a better and more streamlined experience for our players!"
Because clearly putting an offline-only mode with 2000 disclaimer about how it would work only offline would be unacceptable, right?

[VXFadhel]

No, thats players not bothering to make any effort to protect their accounts. Same with WoW< same with every other game that gets hacked. People with keyloggers and whatnot. Everything in that article is conjecture, and no basis of proof for anything.

Don't blame Blizzard for player stupidity. If someone got hacked, chances are the fault is from their side, not Blizzs, same as with WoW.

We dont know the whole story, and calling players stupid for something like that, makes you very educated *not*. As I said, enough with people trying to justifying things with stupid reasons.

[Chockolate]

its pretty clear that Blizzard is a money grubbing organisation now. they made d3 only playable online so they can get their little share of every ah sale. pretty sad to see such a cool game company get sucked in to greed.

[berserklover]

We dont know the whole story, and calling players stupid for something like that, makes you very educated *not*. As I said, enough with people trying to justifying things with stupid reasons.

Pretty safe to say, that it's the players fault for watching porn all day then logging into D3. That's why they go in hell....