Hi all, just to help clear this up - using proxies is not against the ToU, however in logging in with one it can look to us like the account is getting compromised, which can also result in an account lock. We realize that using VPN's is the only viable solution for many of our players so you'll want to make sure that the account does have one of the free
mobile authenticators set up, which will not only help prevent these kinds of locks, but will keep your account protected as well. To have us look at an account that's had its access restricted, please submit the inquiry to us by using
this portal. Feel free to reach out to me here via PM as well, although I can't discuss any specific actions taken on an account, I will be happy to respond.