I know that. My point being that there's no reason for this to be a process vs. a simple button in the game to delete your character and start fresh. Most of the games I've played in alpha have made it very easy to "reset" your character either in terms of their position in-game in case you fall beneath the map etc. or a completely fresh character if you've hit a progress stopping bug.
Core point being: This process appears to require someone from CIG manually review/approve these requests, hence you putting in a reason for the rest. I'm sure it doesn't take up too much time, but any developer time spent against this is a waste of time and resources. The decision making for this game is fuckin bonkers and makes no sense.