We are contacting you today regarding your multiple in-game ticket submissions
to the Customer Support team over the past few months. We have noticed a
troubling trend in these submissions, reaching a point where we must ask
explicitly for your future compliance.
A lot of the tickets you’ve submitted have been complaints about game design
choices, changes or current support workflows/policies. Our Game Masters are
here to help, but must focus on assisting players with true support needs,
rather than respond to complaints about the decisions made by our development
team.
That being said, Blizzard is open to feedback on design decisions. Please post
your suggestions or concerns about these items in the appropriate World of
Warcraft forum on our community site:
http://us.battle.net/wow/en/forum/
In summary, our Game Masters will happily support you if something is preventing
you from playing the game as it is designed. With that in mind, this pattern of
tickets is affecting our ability to manage our ticket volume; it needs to stop.
Please note: should you disregard this letter, the account(s) you are using will
be temporarily suspended. Further violations will result in more severe actions
being taken, up to and including closure of the account.
We do not take these actions lightly and we do hope for a positive support
relationship with you in the future. Thank you for your time.