Originally Posted by
Buxton McGraff
For the past week I've been having internet issues where my internet will kind of "reset". It disconnects me from everything, then randomly reconnects. And for about 30 seconds after these resets, I have no connection whatsoever. One night however this black out period lasted several hours. Charter sent out a tech to take a look at the wiring and he said everything seemed fine, and that the connection issues should go away. However today, about 5 days after the tech came, the issues came back. I'll be playing my games and the internet will randomly go out. I already tried getting a new USB wifi adapter, resetting my router, etc and nothing helps. So I called up Charter and they told me I should buy an "amplifier" that should fix the problem. I didn't really get the chance to say no, he just said "let me put you on hold" then when he came back he asked what time would be best for the tech to come out and install it.
Before I call back and cancel, I'd like to know if this will actually help of if they're just trying to milk me for extra money?
On another note, I've noticed the issue is happening when it's most cold outside. Right now it's about 9 degrees F. Could the temperature have an adverse effect on my wifi?