I'm not sure where anybody got the idea that this was a shooter. it was never advertised as one. It is an RPG with shooter elements. One of those who got their hands on it early said he went six HOURS without getting into a fight at one stage. He also said that if he had wanted he could have gone and found one, so it wasn't due to a lack of options.
And Mass Effect, at least Mass Effect 1 wasn't a shooter either. It was an RPG with shooter elements. 2 & 3 catered more to the shooter crowd.
The reviewers were given two month old code and told that there were bugs, as was to be expected. For them to turn around and say that there are bugs is a bit odd, to say the least. They did get Day Zero patch, but that was only recent. But then again most game journos nowdays aren't really gamers any more - I'll wait until actually gamers get their hands on it and wait to see what they say. A lot of those glitches and bugs will hopefully be fixed with the Day One Patch.
A lot of them also seem to have rushed the main plotline and ignored much else of what is going on, missing a lot of the side quests that actually tie into the main quest, not to mention all the other stuff that can be done. Kind of a rookie mistake that one.
And there seems to be a complaint by some that it isn't 'woke' enough, as it doesn't have enough pronouns, and other such matters. Mike Pondsmith was heavily involved in this, as it was his IP, and if anyone knows anything about him, it isn't that he isn't woke enough. The IP is very, very political in nature.
You also have to factor in that it is a Polish company, based in Poland, run by Poles. Poland is a very conservative Catholic nation, with a language that is extremely gendered, which means there is a lot of inertia to overcome. Is it perfect? No, but given what is available in game they have done an amazing job of it. Writing about foreign cultures and trying to understand it can be hard - you just have to look at the debacle Disney made with the Mulan live action remake.