Try to call in Europe...it always says the phone lines are offline or something, even on the WoWWiki page it says they cut off all phone lines?
This is a really annoying thing as the phone line was really helpful at times.
Try to call in Europe...it always says the phone lines are offline or something, even on the WoWWiki page it says they cut off all phone lines?
This is a really annoying thing as the phone line was really helpful at times.
Are you sure they arent just.. closed timewise?
http://www.wowwiki.com/Technical_support
It says nothing about it being closed for good.. its just not open at 1 am in the morning..
"Only Jack can zip up."
The word you want to use is "have" not "of".
You may have alot of stuff in your country, but we got Lolland.
Last edited by mmoc13485c3c3f; 2013-01-28 at 12:07 AM.
no longer listing, doesnt mean they arent active. they just dont give them out in the same manner as they used to.
I'm not sure they've actually ever had technical support by calling, I thought that was only by ticket or some other online form. They have always had and still have customer support for account and payment related stuff by calling, and the livechat option is brand new for people that don't want to call but want to have a direct connection rather than deal with things through tickets. And it's very easy to get the phones to show; hell, if you ask on their support forum they'll either tell you or tell you how to get the phone button to light up. They did reduce the opening times drastically though, now it's 10:30 to 7:30 or 8:30 PM Paris, not sure which.
They removed the phones from the public view as they kept getting people asking for stupid stuff or whining about things Support doesn't deal with. Making it harder means less irritating people calling when they shouldn't.
Hi all, depending on the specific region where you're calling from - that particular office may not offer phone support at the time. As was quoted earlier in the post - the phone option will be made available for you on the Support Page, if the issue you have selected help for can be resolved over the phone and if that particular region's office is still open.
Many issues which players call in about do have self-help resolutions, and yet many others can be handled via our new web chat (only available during phone hours), or via ticket.
Feel free to let me know if you have any questions, I'll be happy to assist!
/Araxom
Good to know all of this.
Absolutely we do! A voice on our own site rings just as loud as any other. Each site has its own personality and may actually yield different valuable information. Now, as a member of Customer Support - I will say that many of the CS related messages we do see across our own sites are mirrored on others, so there's not a particular high degree of variance where that is concerned.
Blizzard employs a ton of people. You can be pretty much sure that if a site is popular and is discussing Blizzard products, /someone/ from Blizzard at least peeks in there from time to time to get a general idea of what people are saying. As far as special accounts here go, you see them from time to time, mostly on threads where someone could really use a pointer in the right direction and there is value in letting the person to know it's official advice. It's actually rather nice of them I think.
It does seem weird that Blizzard employees are on here! But it's pretty cool Nice to have you with us Araxom!
I cried alone every single night. It felt like every day that passed here stole another piece of my real life away. After i cried, I’d go and fight as hard as I could. My only thought was winning, moving forward, and getting stronger. — Asuna Yuuki