1. 2013-01-29, 04:40 PM #1
    Siluz
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    Can anyone help me log in?

    i cant log into my account because my Iphone killed itself and i cant get my authenticator code, but when i try and remove my authenticator the blizzard page wants a photo of my ID but i lost my wallet the other day and i dont have any id everytime i call them up it says they are closed. i cant sumbit a ticket because i cant log in and the live chat is always offline. someone please tell me what to do!?
    Im actually not funny, im just really mean and people think im joking.
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  2. 2013-01-29, 04:41 PM #2
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    Call them.
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  3. 2013-01-29, 04:43 PM #3
    Siluz
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    Quote Originally Posted by Hyvler View Post
    Call them.
    on the website it says it is open but when i call they tell me it is closed..
    Im actually not funny, im just really mean and people think im joking.
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  4. 2013-01-29, 04:45 PM #4
    Totle
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    Have you tried physically calling them with a phone rather than the live chat?
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  5. 2013-01-29, 04:53 PM #5
    Siluz
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    Quote Originally Posted by Totle View Post
    Have you tried physically calling them with a phone rather than the live chat?
    yes , like i said no matter when i call it tells me the office is closed
    Im actually not funny, im just really mean and people think im joking.
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  6. 2013-01-29, 04:53 PM #6
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    Well, since you should report your id as stolen and get a new one anyway, you can just wait and send them a copy of the new id.
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  7. 2013-01-29, 04:55 PM #7
    Siluz
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    Quote Originally Posted by lios View Post
    Well, since you should report your id as stolen and get a new one anyway, you can just wait and send them a copy of the new id.
    yeah i have already ordered a new one but was told it would take about 3 weeks to arrive... i was hoping to log in before then haha
    Im actually not funny, im just really mean and people think im joking.
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  8. 2013-01-29, 04:57 PM #8
    glowpipe
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    you surely must have a passport, drivers license, visa card or something. You didnt lose all of them ?
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  9. 2013-01-29, 04:59 PM #9
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    Quote Originally Posted by Siluz View Post
    yeah i have already ordered a new one but was told it would take about 3 weeks to arrive... i was hoping to log in before then haha
    3 weeks? Damn!

    Dont you have the auth reset code (or whatever its called) so you can install it on another phone? And advice for the future: always have a color copy of your id. Comes in handy when you lose the original :-)
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  10. 2013-01-29, 04:59 PM #10
    Tinfoy Lat
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    You need to get in contact with tech support over the phone. My first authenticator quit working a while back and they removed it from my account after me giving them the answer to the secret question that was part of setting up my account.
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  11. 2013-01-29, 05:07 PM #11
    Araxom
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    Siluz, the ID is only necesssary if you cannot reach us by phone - which area are you in? I will gladly provide you the number and the time our support lines are open for your region.
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  12. 2013-01-30, 03:43 PM #12
    Siluz
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    thanks Araxom i am from South Australia
    Im actually not funny, im just really mean and people think im joking.
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  13. 2013-01-30, 08:29 PM #13
    Araxom
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    Here's the number for Australia, Siluz:

    1-800-041-378
    8:00 AM — 12:30 PM AEDT
    5:00 PM — 11:00 PM AEDT
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