Trion used to accept phone calls - and their website "Contact Us" button says "If you can't find what you're looking for on out site, give us a call." However, that links to this page:
https://support.trionworlds.com/app/...etail/a_id/478
And there's no phone number anymore!
Last I'd heard, it sounded like they were moving towards more hours of support coverage - did this include a move to chat-only?