With the advent of LFR, casual players can see all of the content, while Heroic raids seem to be harder now. Is this type of difficulty something you want to move forward doing?
GC:The advantage of having three difficulty levels is that we can tailor each one to the audience. Before LFR we could target Normal difficulty raids at organized guilds, which left nothing for PuGs to do, or we could target them at PuGs, making them too easy for organized guilds. This would leave normal guilds only Heroic difficulty for a challenging encounter, leaving nothing for the more hardcore guilds to do. The three difficulty levels let us tailor each difficulty so that everyone has something to do.