Thanks Tziva, you saved me a post :PI'm not going to deny that often some of their responses and tweets are bad, but Blizzard really can't win with millions of people picking apart everything they say, overanalysing, taking ideas as promises. I mean, the OP is a perfect example. A statement saying they listen to the community is suddenly lying because Blizzard doesn't bend to the community's whims, a statement saying they ultimately make the decision suddenly means they don't care about feedback. What are they supposed to say? Can you think of anything, on any topic, that they could say that eight million players would all like and agree with?
I don't think there's anything wrong with that statement quoted in the first post. It reflects that they listened to the complaints from Cataclysm, and then made their own decision about how to solve it. It's a good balance between hearing feedback but honouring their own goals and skills as developers.