1. #1

    Blizz Support - iOS Mobile Authenticator Update

    Hi all,

    We're planning on pushing an update to the Mobile Authenticator App tomorrow (for iOS devices - no info yet about Android/Windows), which will basically make it compatible across more regions. Please be aware that whenever you update the mobile App, there is a chance that it can get desynchronized from the account.

    We recommend having SMS Protect enabled, so that you can use a txt code to push the Authenticator off in case there are any issues.

    If you're unable to set that up, you can also activate the App > navigate to Menu > Setup > Continue

    There you'll find the serial number, and restore code. In the event that you have issues getting back into the account after the update - you can activate the App, go to Menu > Restore > and then enter those two codes in.

    Hope this helps, please let me know if you have any questions about that!

    Araxom
    Blizz Support

  2. #2
    Titan Arbs's Avatar
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    Alright, Thank you for the update Araxom. I will keep an eye out !!

    o7
    I don't always hunt things, But when I do, It's because their things & I'm a Bear.


  3. #3
    I am Murloc! rcshaggy's Avatar
    Join Date
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    Undercity
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    That is good to know.
    Any plans for Hearthstone on the Android?
    For the Horde!

  4. #4
    Will you also be updating the Android version?


    P.S. Update the WoW Remote Armoury app to add battlenet chat plix!

  5. #5
    Hi Treelife! Although there is no news about an Android update *yet*, I'll be sure to spread the word when/if that info becomes available!

    @Klaxxar, here's a recent interview with the Hearthstone Devs about that. Not much other info to share just yet.
    Last edited by Araxom; 2014-05-07 at 12:57 AM.

  6. #6
    Quote Originally Posted by Araxom View Post
    Hi all,

    We're planning on pushing an update to the Mobile Authenticator App tomorrow (for iOS devices - no info yet about Android/Windows), which will basically make it compatible across more regions. Please be aware that whenever you update the mobile App, there is a chance that it can get desynchronized from the account.

    We recommend having SMS Protect enabled, so that you can use a txt code to push the Authenticator off in case there are any issues.

    If you're unable to set that up, you can also activate the App > navigate to Menu > Setup > Continue

    There you'll find the serial number, and restore code. In the event that you have issues getting back into the account after the update - you can activate the App, go to Menu > Restore > and then enter those two codes in.

    Hope this helps, please let me know if you have any questions about that!

    Araxom
    Blizz Support
    Thanks for the info...Now I frequent MMO-Champ very often and this is the FIRST time I have seen a Blizzard post. Nice stuff

    There are 10 types of people in this world, those who understand binary and those who don't...

  7. #7
    Thank you very much for the update!

  8. #8
    Quote Originally Posted by itzferal View Post
    Thanks for the info...Now I frequent MMO-Champ very often and this is the FIRST time I have seen a Blizzard post. Nice stuff
    I just thought the EXACT same thing

  9. #9
    Quote Originally Posted by Nalira View Post
    I just thought the EXACT same thing
    Glad you approve!

  10. #10
    Quote Originally Posted by itzferal View Post
    Thanks for the info...Now I frequent MMO-Champ very often and this is the FIRST time I have seen a Blizzard post. Nice stuff
    Araxom's their social media guy.

    So he posts on wowhead , reddit and mmo champs last time I checked.

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