I am returning to SWTOR after not playing for about 2 years. After fighting throught the stupidity of the one time password i got the message that I am banned. I checked my character's transfer history and none of them show anything odd. All are around level 15.

How do I go about finding out the reason and disputing it? It's not worth the cost of using the phone support, unless it's a toll free number. What information should I give them?