I have a friend who I got into the game. Neither one of us have played in over a year. And since then, things have been switched. Glyph? Seems kinda retarded to me. They cancelled their phone support line, and the Glyph service e-mails are not showing up in her e-mail account. How are we supposed to talk to anyone when the authentication for 'signing in on a new computer' never reaches our e-mail inbox (And yes. We have checked the spam folder.)?
If anyone has any ideas on this, please let me know. I have never spent any money in the game, but my friend has. And she is about ready to give up on ever playing anything Trion-related again because of this...
I can't be a huge help, but I understand there have been some ongoing issues with the coin lock emails not going out properly in the last couple of weeks, relating - I think - to the whole spree of DDoS attacks rampaging the internet, so I would urge patience.