one of the first quests requires you to mark trees ... there are maybe a dozen trees within eyesight of each other, and bliz did not expect that at launch when 300 - 400 people are trying to do this quest that this would cause any bottleneck ... because no one can do the quests and more people keep getting to that point ... talk about friggin log jam. given that the documentary we saw at blizcon talked specifically about the opening of the gates and how they wouldnt do anything like that again.
launches (this is my 4th) are always crazy the first couple days ... and I cut Bliz some slack for performance issues. But I gotta seriously question the design of some of the early quests. At some point someone has to say "well thats a cool quest and all, and I see how it helps tell the story , but at launch this is gonna be f*ckin crazy ... maybe we ought to tweak it.
more and more I see what amounts to either laziness or incompetence. Bliz just isn't testing stuff it seems ... no attention to detail. Their attitude seems to be "just ship it and we will spend a couple weeks fixing all the problems".