In the state the game is Bioware needs to go out and actively engage the fanbase. This lack of communication is what promotes that behavior. Issues people raise are very legit and at this critical time Bioware hunkering down and putting on radio silence is the worst thing to do.
They should be there daily in force, acknowledge issues, managing the community, conversing with people - and I am not talking about devs, there are CMs for that. Their one-two posts per day if that are only making it all spread.
Nobody even asks for developers to directly babysit them, a simple CM would do the trick. I mean, heck, take my thread there that clocked 3.6k upvotes and 1k comments over absolutely silly goose ridiculous bug... they just let this thing ferment there instead of like having one CM get in there and write a simple "we're on it" message.
This is not normal. Especially for Bioware in situation they are now. Blizzard could afford this shit in past, but even they realized it's not sustainable. Bioware? With what they had put out and TD2 hammering them on top of that? They don't have the luxury Blizzard had.