Hello there. Before I go into what I'm looking for, in 2014, I had gotten a pre-built PC from Cybertron PC--as did another family member about a month later. It was supposed to be top of the line at the time. I cant recall what it was exactly, but it was Cybertron Beast II, with a blue large case, ran on windows 8.1, with a lot of ram/etc.
I had a TON of issues with this thing almost right out of the box. But before you say "did you have a warranty?" Yes, however, the help representative I had, we constantly were trying to troubleshoot things. It was overheating and shutting down with a black screen, etc. The representative was extremely stuck on it being a video card issue because it only happened during games. I told him I wanted the thing gutted and everything replaced, but he said to just switch out a new video card with one they will send. So it works better, for a while.
My family member decided to get one, had similar issues, sent hers back, turns out they found faulty batch of computer components, gutted her PC and gave her new parts. I wasnt as lucky. Mine worked decently for a while, but by the time another major issue happened, the representative told me they could no longer help me because my warranty was out. I took things into my own hands, asking a friend who knew a bit more than I do about computers, to hook up a new power supply, and a newer video card, around 2016.
Works 'better' than it ever did for about a year, but then I got nasty stutter lag in my games, and most recently, my motherboard died out of nowhere.
TLDR:
This being said, I am now without a desktop. I am looking for reliable/plug and play, pre-built, top of the line gaming desktops around $1k-1.5k that should run almost all current games/upgradable. Warranty is something I'd like as well. After what I've been through, I would rather ask people who are users of PCs like what I am looking for, instead of taking a risk as before.I cant really do a custom build myself because I am physically unable, and not all that computer-hardware savvy to build one. So, is there any out there that you guys could recommend?