Yeah definitely, that was a letdown when I learned of it. I don’t believe customization updates should be expansion level features.
If anything, like with Heritage armor, it felt great looking forward to the next patches to see which races would get their armor. The same could’ve been done for race customization a la “it’s the Nightborne customization patch” alongside the usual dungeons/raids etc.
But I think I also read somewhere that half the playerbase unsubbed after the first shadowlands quarter. So blizzard probably prioritizes the content in patches for those playing them (playing the raids/dungeons) and the more wide-reaching content like character customization gets put in with expansions so it reaches the audience that plays for one quarter then drops the game till the next expansion.
Sad for us, but a business savvy move on Blizzard’s end.