You cannot isolate the reasons from the request from one another. Whilst some players wanted to play a SC elf, others clearly just wanted the skin tone. They were campaigning for a 'normal' skin tone on a Void Elf and that would have satisfied them. But if they would have been satisfied with a normal skin on a Void Elf, that is still a Void Elf and not an Alliance High Elf. I am sure he was aware that there was a group seeking to play traditional High Elves in the Alliance, but too much of the feedback received on Void Elves was on the skin tone.
https://us.battle.net/forums/en/wow/...0948166?page=1
That was the tenth void elf thread and it links all the previous threads. While Ion may carry some blame for a potential misinterpretation, the feedback sent to Blizzard WAS recorded and it is unfortunate it has left the impression it did.
That impression seems to be the desire for an Alliance High Elf is a desire for a pale skinned blonde elf. The problem is, the impression is only wrong if Blizzard believes it is the sole motivating factor in requests for High Elf, which it clearly is not.
But there is plentiful evidence that it is in fact a large driving force behind the desire for High Elves. That is something you will have to accept, that many of your fellow travellers don't care about the lore and really do just want the pale skinned pretty elf. Some of course seek the pale skins to roleplay the high elf better, but I believe that to be a minority position.