The live Worgen model was a response to the beta Worgen model that looked like this:
This
was a situation exactly as I am describing, some people were crying out "they look too disney!" and thus Blizzard changed it to the 'new model' for live. Except that then
also turned out to be botched to
Worgen fans. Turns out the part of the playerbase who were calling out the 'old model' for being 'too disney' were fairweather fans of the race, not the actual majority of worgen fans/mains that let their disappointment be known for years and Blizzard acknowledging.
And of course Blizzard acknowledged it, because they weren't trying to 'sell' a Void Worgen to the playerbase. They then took that feedback, kept it internal for almost a decade, and finally showcased it for BFA. Where again, once we see the BFA Worgen designs we still see comments (you can look through on MMO-C alone and find these) talking about how BFA Worgen are too Disney from mainly fairweather people but the responses from dedicated Worgen fans are that Blizzard did a good job listening to their feedback.
It was a long time-coming and great example to use for showing that targeted feedback is what matters, not just simply feedback from anywhere. Similar case here, Blizzard didn't care to listen to High Elf fans they just put the Blood Elf model on Alliance and that's that. Then defended it because it was such a new release.
Did Blizzard say Worgen were botched relatively close to their release, or did that comment come years after? Something Blizzard always does. I already brought the example of Player Housing, where Ion touted Garrisons as 'WoW's version of Player Housing' and then many years now after WoD we hear rumblings about how they're still working on how to better implement player housing. Or what about the level of RNG within BFA/defending TF/WF throughout BFA/defending pruning and then come Shadowlands and admitting their wrong and doing away with those?
Blizzard do not always quickly admit when they are wrong, that's something that is par for the course. Void Elves are still fresh, Void Elves are part of a stand-out feature for BFA, the current expansion. Par for the course for Blizzard to defend what was very recently implemented.
None of it requires me to keep a conversation going here. Just like I always wanted a ton of features WoW has now and never had to participate in those discussions, because the majority in the community do it well enough already. Examples: LFR similar to LFD (because I started in Wrath), Tmog, DHs, Account-wide accessibility, Collections tab, changing every aspect of your character in the barbershop. Never had to be a part of any of those conversations.