I'm not Ion, and I'll apologize in advance that I don't have a perfect solve for this ready to go, but I wanted to at least say that addressing this issue -- the feeling that we're ignoring your feedback -- is (and has been) one of our primary goals on the Community team.
We weren't happy with our communication in Legion (particularly towards the end of the expansion), and tried some new approaches for BfA, which were beneficial in some ways, but hurt our outward-facing communication a lot more than we expected. I could do some handwaving here about internal processes or organizational structures but the key point I want to get across is: We're not okay with that. We obviously have improvements to make, and probably always will, but it is and will continue to be a top priority for us.
Again, apologies that I don't have a silver-bullet fix to share today, but we recognize that the current state isn't working for you and that's not okay.