Thread: Gateway error

  1. #1
    The Lightbringer gaymer77's Avatar
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    Question Gateway error



    Hello fellow geeks and hopefully computer geeks (since you're reading the computer section of this site). I keep having a problem with my connection to the internet and it is really starting to piss me off and get annoying. I'm using a network adapter (I think that's what they're called) to connect to the WiFi in the other room. My boyfriend who is about 10 feet from me has no issues with his connections. I've tried using his adapter and nothing changes. I get lag spikes every so often and at least every 30-45 minutes my connection just completely cuts off. I'll be kicked offline or a webpage won't load. I'll look at my WiFi connection and it'll say I'm still "connected, open" under the connection but after about a minute I get the "offline, open" or whatever it says. I then open my Network & Internet Settings and troubleshoot it. The image above is what it does every single time I've been kicked offline. From the looks of it, it looks like a gateway error somewhere but I don't even have a clue what that means. I'm using Windows 10 Pro if that helps or clarifies anything.

    Anyone able to figure this out for me & tell me not only what is going on but how to fix it so I'm able to have a more stable connection? Much appreciated for any help you can provide.

  2. #2
    Moderator chazus's Avatar
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    My first concern is that its ays "Connected, Open" and "Offline, Open". The Open being the concerning part. That sounds a lot like your wifi has no password on it. While not your issue really, I'd definitely secure it just on principle.

    That said, can you post full IP Config info? I'm mostly interested in IP4 address, gateway, and DNS
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    The Lightbringer gaymer77's Avatar
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    Quote Originally Posted by chazus View Post
    My first concern is that its ays "Connected, Open" and "Offline, Open". The Open being the concerning part. That sounds a lot like your wifi has no password on it. While not your issue really, I'd definitely secure it just on principle.

    That said, can you post full IP Config info? I'm mostly interested in IP4 address, gateway, and DNS
    The open part refers to I'm using the Xfinity password required WiFi instead of my landlord's WiFi because she's a bitch that has accused my boyfriend & I of using ALL of her data plan (long story I don't want to get into but she's not only a liar but a huge bitch). My boyfriend and I pay $10 a month to have access to all of Xfinity's hotspots. That means we can use her router without using her WiFi plan. But here is the info you asked for:

    C:\Windows\system32>ipconfig

    Windows IP Configuration


    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Wi-Fi 2:

    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2601:200:6:3744:186f:5453:225:91fa
    Temporary IPv6 Address. . . . . . : 2601:200:6:3744:c53b:5b7b:b407:d89b
    Link-local IPv6 Address . . . . . : fe80::186f:5453:225:91fa%13
    IPv4 Address. . . . . . . . . . . : 10.236.117.40
    Subnet Mask . . . . . . . . . . . : 255.224.0.0
    Default Gateway . . . . . . . . . : fe80::f43e:9dff:fe03:503f%13
    10.224.0.1

    C:\Windows\system32>
    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : BobbysPC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Killer E2400 Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 4C-CC-6A-64-06-19
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
    Physical Address. . . . . . . . . : 00-25-22-48-66-9F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
    Physical Address. . . . . . . . . : 00-25-22-48-66-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
    Physical Address. . . . . . . . . : 00-25-22-48-66-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:200:6:3744:186f:5453:225:91fa(Preferred)
    Temporary IPv6 Address. . . . . . : 2601:200:6:3744:c53b:5b7b:b407:d89b(Preferred)
    Link-local IPv6 Address . . . . . : fe80::186f:5453:225:91fa%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.236.117.40(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.224.0.0
    Lease Obtained. . . . . . . . . . : Tuesday, February 12, 2019 12:11:43 AM
    Lease Expires . . . . . . . . . . : Tuesday, February 12, 2019 12:54:15 AM
    Default Gateway . . . . . . . . . : fe80::f43e:9dff:fe03:503f%13
    10.224.0.1
    DHCP Server . . . . . . . . . . . : 10.224.0.1
    DHCPv6 IAID . . . . . . . . . . . : 352331042
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-77-F2-33-4C-CC-6A-64-06-19
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    C:\Windows\system32>


    Anyone able to help with this issue?

  4. #4
    Moderator chazus's Avatar
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    IPv4 Address. . . . . . . . . . . : 10.236.117.40(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.224.0.0
    DHCP Server . . . . . . . . . . . : 10.224.0.1
    DNS Servers . . . . . . . . . . . : 75.75.75.75, 75.75.76.76
    This is probably the first thing I notice. We'll want to get the DNS changed off of Xfinity/Comcast probably. I would use 8.8.8.8 and 8.8.4.4.

    Secondly, and this may or may not be related, your IP address isn't on the same subnet as the DHCP.

    I'm assuming you own the router and modem, and it isn't some shared thing where multiple residents/buildings use it. First thing I'd try is simply setting your IP to something like 10.224.0.100 (Or anything 10.224.0.xxx where xxx is anywhere from 2-253)
    Ignore this part, I want to keep it present but I don't think it's relevant to timeouts. If you were having subnet/IP address issues, you probably just wouldn't have internet, rather than timeouts.
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    IT'S ALWAYS BEEN WANKERSHIM | Did you mean: Fhqwhgads
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  5. #5
    The Lightbringer gaymer77's Avatar
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    Quote Originally Posted by chazus View Post
    This is probably the first thing I notice. We'll want to get the DNS changed off of Xfinity/Comcast probably. I would use 8.8.8.8 and 8.8.4.4.

    Secondly, and this may or may not be related, your IP address isn't on the same subnet as the DHCP.

    I'm assuming you own the router and modem, and it isn't some shared thing where multiple residents/buildings use it. First thing I'd try is simply setting your IP to something like 10.224.0.100 (Or anything 10.224.0.xxx where xxx is anywhere from 2-253)
    Ignore this part, I want to keep it present but I don't think it's relevant to timeouts. If you were having subnet/IP address issues, you probably just wouldn't have internet, rather than timeouts.
    How do I do that? I'm needing to use the Xfinity WiFi hotspot they have. I don't know how to change settings and stuff either.

  6. #6
    Moderator chazus's Avatar
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    IT'S ALWAYS BEEN WANKERSHIM | Did you mean: Fhqwhgads
    "Three days on a tree. Hardly enough time for a prelude. When it came to visiting agony, the Romans were hobbyists." -Mab

  7. #7
    The Lightbringer gaymer77's Avatar
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    Quote Originally Posted by chazus View Post
    Thank you. I'll test this out tonight. I just did what it said to do & I'll see if this stops the disconnects and crap that's been happening.

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