Frequent Disconnections & extremely high MS issues

[gaymer77]

So last time I posted in these forums about my connection I was using the Xfinity hotspot from my then-landlord's modem using my Xfinity account to connect. It was one of those open connections not secure connections. I was told to change my DNS to the 8.8.4.4 one and that seemed to work just fine for the most part. I moved recently to another place and the modem is in the room next to where my computer is at and I'm now connecting to a secured connection for the modem. Problem is now I get massive lag spikes that jumps upwards of 40k MS and I get kicked offline randomly. I can be browsing the internet and it show I'm online but the webpage shows I'm offline/didn't connect. When I switch to the Xfinity hotspot instead of the secured connection I have the same issues. I just don't know what to do about this connectivity issue I'm having so I'm turning to you guys here to see if you could be of some help to me. If you have questions about anything on my PC please ask and I'll answer the best I can. It it involves looking something up or doing something on my end, please give instructions on where to go for this information since I'm not very PC literate. I know some things but not a whole lot.

Since I know my IPConfig will be asked for, here it is. Right now I switched back to the detect DNS automatically to see if that fixes the problem but I'm not too optimistic about that. Also hard wiring into the modem is out of the question. It is in someone's bedroom and I can't run the 50 foot cable I have to it because that's his room. Also should note that my boyfriend's PC is literally 5 feet from where mine is and has no issues at all connecting to the secured connection or the Xfinity hotspot.

Windows IP Configuration


Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net
IPv6 Address. . . . . . . . . . . : 2601:205:101:597f::929d
IPv6 Address. . . . . . . . . . . : 2601:205:101:597f:186f:5453:225:91fa
Temporary IPv6 Address. . . . . . : 2601:205:101:597f:f5c5:947c:d6ad:feae
Link-local IPv6 Address . . . . . : fe80::186f:5453:225:91fa%13
IPv4 Address. . . . . . . . . . . : 10.0.0.200
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::250:f1ff:fe80:0%13
10.0.0.1

Also should note that I have ran my antivirus and it found nothing so I know its not a virus.

[c0rnel]

A lot of factors play into wireless connections: how far away from router, what wireless mode (B,G,N,AC), new/old router.

I would leave pc adapters settings on default (for ip and dns).

If you are allowed to and you're using a desktop, I would recommend getting some powerline adapters. They're an alternative to running a wire and perform better than wireless. Remember to plug them directly into a wall socket (never a strip) and it is preferred that they are the only device using that socket. Do the same for your room's pc and router's location.

I bought these and they are awesome:

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

[lloose]

Lets figure out where the problem is.

First lets check your connection from your computer to your router.
Open a command prompt and type in this command - ipconfig
This will give you some information about your network connections. Look for the part that says "default gateway" and write down that ip address.
In the same command window, type in - ping (whatever your default gateway ip address was) -t So if my default gateway was 192.168.1.1, I'd type in ping 192.168.1.1 -t

Open WOW and play for a bit. When you start seeing those latency issues, alt+tab to the command prompt window and see if you see any spikes in latency or timeouts.

Next open another command prompt window and type in this command - ping www.google.com -t
This will do a ping test to www.google.com

If you are not seeing any spikes in latency from your computer to your router, the problem is with your internet connection. It would be a good idea to contact your ISP to have them troubleshoot. Rebooting your modem and router would be a good thing to do also.

If you are seeing latency issues or timeouts on the ping test to your default gateway, there is something going on with your computers connection and may not be your internet. I suggest plugging directly into your router or modem with a network cable and test again. If the problem doesn't happen there it was either a poor connection to your routers WiFi, or a bad network cable if you were plugged in directly.