I get where you're coming from, but that face is too far off the mark for a high-end $350 product. If it was something cheaper then it'd get more slack, but not for 350.
Artist Credits:
Ehren Bienert (Sculpt)
Laurel Austin (Paint)
Special thanks - Glenn Rane, Chris Robinson, Ely Cannon
Marco Sipriaso (Graphic Design)
Blizzard Consumer Products
Blizzard Animation
World of Warcraft Development Team
Note: Each statue is hand painted, there may be a slight variance in the final production piece.
Ehren Bienert might have some better works out there, this one was a miss though.
Edit: Here's his/her artstation, seems to be employed in-house
https://www.artstation.com/ehren
https://www.artstation.com/artwork/6ga25
Dva statue turned out great, the face made this one a miss though. Ehren was probably focused on a certain emotion from Jaina when making the face, like making her unwavering/confident, but as someone who buys a lot of statues, I prefer a recognizable face. Just my two cents. Not saying your opinion is invalid or anything. I know it sucks to make something as an artist and then see it trashed, but I do think Blizzard should have told her to change it internally before the final product (since she's in-house)