What would you say is the biggest problem with customer service today?
Lack of Problem solving skills and accountability.
2nd is Automation
3rd is Incompetents Nice but unable to be effective.
4th Language or cultural barriers, I don't mind getting a call center in another country, but when accents or language is so off I can't understand or they can't understand me, yeah very frustrating.
Have you ever complained or gotten someone fired for poor customer service?
Not that I know of, but the only time I ever complained is if I figured the problem was unintentional otherwise if it's bad, I would complain then lead. Used to work in customer service and hated when customers would hold that shit over someones head.
If I am going to leave, I am not going to bother saying why unless I have already tried, when I am fed up I am out.