Well, I quit BfA after 8.1 seeing that they weren't really addressing the core issues. The theme of BfA looked interesting at first but turned out to be really bland. Shadowlands' setting on the otherhand looks ridiculous and stupid to begin with. The features are there and sound potentially interesting but it's been literal years since Blizzard has last added anything good in terms of features to the game (at least from point of view).
That's the core of the issue.