After completing 14 horrific visions across 3 toons and only getting 4 pieces of loot, dk, dh, and a warrior (a dh got 2 one on the first drop and one on the second drop, dk and warrior got 1 on first drop), I put in a ticket to ask what was going on. So many popular WoW YouTubers, especially Bellular, have been talking about this and on the PTR you get loot after each boss kill.

A GM finally got back to me today and said that while PTR may have loot after each drop that's not how live currently works. Each boss kill is random and you may have boss kills which drop no loot, including no momentos.

I'm just letting people know. This is a bit weird, especially as there's no documentation on loot drops saying that they may not drop anything. It is also a bummer that you can do one and not even get momentos. Maybe the GM was wrong I dunno but that's the word I got back.

Has anyone else heard differently on your tickets?